Customer Support Representative (6-Month Contract) – Remote | Dayshift

Customer Service Manila , Philippines

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Description

Position at FiltaGlobal Philippines Inc.

Location: Work From Home - Greater Metro Manila
Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT

About the Company
 
Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development.
 
They are now looking for a Customer Support Representative to join their growing team.
 
Why You’ll Love Working With Us
 
  • Government-mandated benefits.

  • Work-From-Home or Work-On-Site Option.

  • Welcome Gift Packs.

 
What You’ll Be Doing
 
Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries.
 
Your responsibilities will include:
 

  • Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.

  • Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.

  • Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.

  • Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.

  • Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.

  • Collaborate closely with team members and cross-functional technical teams to share audience insights and escalate unresolved issues when necessary.

 
What You’ll Bring
 

  • Bachelor’s degree in Business Administration or a relevant discipline.

  • At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.

  • Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.

  • Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.

  • An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.

Bonus Points For:
 

  • Hands-on experience using HubSpot ticketing software or similar CRM tools.

 
Ready to Apply?
 
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Want to fast-track your application? Connect with Gizelle on LinkedIn.

Important: This role is open to PH citizens only. Applications must be submitted in English.

#filtacareers

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