Mutual Fund Operations Associate

Finance New York, New York

 What we do:

First Eagle is an independent, privately owned investment management firm headquartered in New York with approximately $109 billion in assets under management (as of 3/31/22). Throughout a heritage that dates to 1864, the firm has sought to generate attractive real returns for our clients over the long term. This tradition remains central to our mission today, guided by a set of core investment tenets that sustains our culture while also allowing philosophical autonomy among our talented portfolio management teams. First Eagle’s range of actively managed equity and equity-oriented, public, and private credit, multi-asset and alternative strategies reflect our dedication to disciplined and unconventional thinking, a global perspective, and the long-term alignment of interests.


What drives us:

At First Eagle, clients come first, always. To deliver on this commitment, we nurture an environment that attracts, develops, and retains a talented, inclusive workforce. We also aim to inspire each of our employees to do their life’s best work with us and for our clients. We have built a culture that promotes equity, diversity, and respect, and holds every member of the organization to the highest standards of integrity and accountability.

Who we are looking for:

First Eagle is seeking to hire a Mutual Fund Operations Associate for our Shareholder Services team. The successful candidate will be responsible for the following responsibilities and have the following qualifications for this role.

What you will do:

  • Establish best practices, workflow improvements, and document processes and procedures to maintain adherence
  • Identify and implement innovative solutions to complex problems; create operational efficiencies, time savings and risk reductions; maintain a strategic vision with the ability to drive innovation 
  • Create and maintain dashboards and internal reporting to track the status of each invoice, from receipt to payment
  • While using Delta Datas Fee Manager:
    • Monitor the loading of transparency data (Transfer Agent and Sub Transfer Agency) and resolve any discrepancies
    • Establish and maintain agreement rates
    • Load invoice to appropriate agreement, fee, and period
    • Calculate fees by comparing agreement-based fee calculations to invoice
    • Review and resolve tolerance-based reasonability checks
    • Approve with allocation and payment information
  • Manage invoicing contacts to independently work with to resolve data discrepancies and any additional data needs to reconcile invoices
  • Coordinate invoice payments across multiple departments, ensure all invoices are submitted, paid timely and in accordance with SLAs, monitor until completed
  • Understand and accurately report the most current agreement terms, and as changes are executed, ensure the necessary systems are maintained appropriately
  • Prepare reports, industry surveys, and internal memorandums timely and accurately
  • Assist in the definition of project scope and objectives, develop a detailed project plan to monitor and track progress, and report and escalate to management
  • Monitor data usage to assist teams, share best practice trends in data use and provide insight to how and where teams can use data to help in day-to-day decision-making


The qualities you should have:

  • 5+ years of related experience in asset management or financial services preferred, mutual fund experience a plus
  • Knowledge of Transfer Agency system applications and general Mutual Fund Operations
  • Solid working knowledge of Omnibus Transparency Files (DSA/DSP)
  • Experience with Delta Data’s Fee Manager and Alteryx preferred
  • Strong analytical skills with the ability to collect, organize and analyze data
  • Ability to learn new technologies and applications
  • Generate, develop, and communicate new concepts; create opportunities to automate
  • History of planning and overseeing projects
  • Strong teamwork skills and work ethic; a collaborative work style is essential
  • Ability to build confidence and strong relationships with colleagues, internal stakeholders, and external counterparties
  • Strong verbal and written communication skills
  • Resourceful, well organized, highly dependable, efficient
  • Well-developed capacity for navigating demanding situations independently
  • Dependable, high-energy level, self-starter, good at multi-tasking
  • Meticulous with great attention to detail and accuracy


First Eagle requires employees to be fully vaccinated to work in the office unless an exemption is approved as a reasonable accommodation in accordance with applicable law.


First Eagle Investment Management, LLC (FEIM) is an Affirmative Action and Equal Opportunity Employer. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at FEIM, where employment is based upon personal capabilities and qualifications without regard to race, color, religious belief, including dress and grooming practices, sex, sexual orientation, gender identity, gender expression, age, national origin, marital status, citizenship, disability, veteran status, pregnancy, breastfeeding or medical conditions related to breastfeeding, status as a victim of domestic violence, sexual assault, or stalking, or any other basis protected by applicable federal, state or local law, genetic information or characteristics (or those of a family member), or any other protected characteristic as established by law.