Box Office Event Specialist | Especialista en Eventos

Gameday Event Staff | Part-Time Frisco, Texas


Description

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Box Office Event Specialist

Job Summary

As a of Day of Event Box Office Specialist with FC Dallas & Toyota Stadium, you will work closely with our Ticket Operations team. The purpose of each box office specialist is to assist fans at the ticket windows with purchasing of tickets to FC Dallas and Toyota Stadium events. This is a part time position, and the schedule is based around the events held at Toyota Stadium. The box office specialists are responsible for providing exceptional customer service to each fan.

 

Responsibilities

  • Ensure a positive guest experience.
  • Selling day of game tickets to customers using AXS.
  • Processing customer ticket orders.
  • Accepting payment and make change for ticket purchases.
  • Answering customer’s questions concerning location and price of tickets /seats.
  • Balancing cash and receipt drawer with manager at the end of shift.
  • Providing Will Call tickets to customers after verifying customer identification.
  • Providing exceptional customer service while handling customer transactions.
  • Must be prepared to answer question pertaining to ticket process, stadium policies, stadium layout, and event details.
  • Other duties as assigned.

 

Requirements

  • Must be at least 17 years of age upon hire date.
  • Must be eligible to work in the United States.
  • Must have a source of reliable transportation to and from events.
  • Exceptional customer-service skills. We are looking for friendly, enthusiastic people who will create a welcoming environment for our guests.
  • Weekend availability. Most events will be on weekends or evenings. You can choose which events to work, but we do expect staff to work the majority of events throughout the year.

 

Preferred Qualifications

  • Previous customer service and cash handling experience a plus.
  • Able to work with minimum amount of supervision under stressful conditions.
  • Bilingual in English and Spanish is a plus.

 

The Company is an equal opportunity employer and, therefore, pledges to provide equal op­por­­tunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class.  This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limita­tion: recruitment, hiring, promotions, transfers, demotions, treatment during employment, bene­fits, compensation, leave of absence, training, or terminations.  Supervisors who control these actions are respon­sible for fair and equal application to all employees.  It is the Company’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrim­in­a­tion against employees or applicants.

 

The Company is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.