Authentication

Members of our Authentication Team are experts in ultra-luxury authentication. Regardless of prior experience, you may be a fit, as each team member undergoes rigorous training and evaluation through our proprietary program. Our program uses our "Graveyard" of collected counterfeits, and a combination of hands-on and technology-based techniques to verify authenticity. Before any item is posted to the FASHIONPHILE website or sold through one of our Flagship locations, it's inspected by our highly qualified authenticators who specialize in specific brand names and is certified authentic. View More View Less

Product Procurement

Our Product Procurement Team loves doing research – their goal is to become the expert on every item! Members of this team graduate from our proprietary, in-house training where they learn to identify and value each item. All items we receive are analyzed and appraised to ensure that our sellers can trust they've received a fair price for what they've sold to us, and shoppers feel confident in what they buy. This attention to detail led us to create our in-house comprehensive training program taught by our very own Procurement Experts, known as FASHIONPHILE University. It includes an exclusive curriculum of detailed information on each of the designers we carry ensuring accuracy in all we do. View More View Less

Technology

We're dedicated to innovation and the development of tools that support our team and customers, and help us grow. In addition to keeping us connected daily, the talented members of our Tech Team are diligently creating ways to help us do what we do faster and more efficiently. For example, our F-ID tool can ID a bag instantly using visual recognition. Our Luxury Pricing Index is constantly learning and incorporating new data to support our team with pricing. Our patent-pending Authentication Tool can authenticate a significant portion of our inventory with 99.99% accuracy. And, these are just a few of the dozens of solutions we're using and developing right now. View More View Less

Marketing & CX

Our Marketing & CX department leads digital transformation and eCommerce growth at FASHIONPHILE. Our teams include Digital Customer Experience and Customer Loyalty, Marketing Communications, Digital Marketing, and Data Science and Analytics make it happen! Our Digital Customer Experience team creates elegant, easy, and meaningful moments for our customers, both in-person and virtually, by understanding who they are, how and why they interact with us, and coming up with solutions for their unmet needs.

The Marketing Communications team, including our Creative Design and Content Production teams, leads our end-to-end strategic marketing efforts including brand marketing, PR, social media, email marketing, editorial storytelling, marketing photography, graphic design, and content production.

The Digital Marketing Team manages PPC, SEM, SEO, and affiliate marketing for customer acquisition and site merchandising campaign activation, and markets irresistible shopping and selling experiences to our target customers.

All operations, product development, communication, marketing, and customer acquisition begin with data and are measured by data provided by our Data Science and Analytics Team. View More View Less

Fine Jewelry & Watches

Our Fine Jewelry and Watch Team is made up of several highly specialized roles that complement the Procurement Specialists, including Gemologists, Bench Jewelers, and Watchmakers. Our Gemologists confirm that each piece meets the designer's purity standards, all materials are genuine, and the piece is authentic to the brand using state-of-the-art lab equipment.

Our Bench Jewelers and Refinishers repair, clean, and maintain each Fine Jewelry item as needed.

Our Horologist/Watchmakers authenticate and repair each watch. Every member of this team plays a critical role in confirming the authenticity of each piece we buy and sell. View More View Less

Flagships, Selling Studios, and Retail

Our Flagships, Selling Studios, and Retail Stores play a crucial role in the FASHIONPHILE experience. These teams are the face of FASHIONPHILE providing personalized and trusted assistance to clients making their experiences best in class. These teams collaborate with co-workers across the company ensuring a streamlined experience for clients, whether they are selling to us or hoping to find their next Holy Grail piece. We believe our dedication to a personalized approach enhances the overall shopping experience and reinforces FASHIONPHILE's reputation as a trusted destination for luxury fashion enthusiasts. View More View Less

Client Services

At FASHIONPHILE, excellence in customer service is not just a goal, it's the essence of our brand. Our Client Services department stands at the forefront of this ethos, embodying our devotion to luxury and individualized attention. Our multifaceted team comprises dedicated Client Services Specialists, Personal Shoppers, and Client Services Receptionists, all united in providing an accessible, convenient, and deeply personal experience to every client through our omnichannel support system. Client Services Specialists are the architects of customer satisfaction. With a deep-seated knowledge of our offerings and the foresight to address and anticipate client needs, they curate solutions with accuracy and elegance, ensuring each client interaction is as refined as the products we offer.

As Personal Shoppers, our team members are much more than style consultants; they are the trusted confidants of our clients. By engaging with the narrative of each product and understanding the unique preferences of each individual, they foster a shopping experience that is as unique as it is luxurious, reflecting the high standards of service synonymous with the FASHIONPHILE name.

The Client Services Receptionist is the initial touchstone of the FASHIONPHILE experience, embodying the grace and sophistication of our brand. Stationed at the pulsing heart of our Flagship locations, they are instrumental in creating a harmonious flow for in-person appointments and providing seamless interaction across all communication channels.

FASHIONPHILE's Client Services department is not just about meeting expectations but about exceeding them with every phone call, email, chat, and text. Join us and be part of a team that redefines luxury service in every detail. View More View Less

Logistics

Our Logistics Department is the heart of FASHIONPHILE and truly presents the circularity of the product. From the moment we receive a product to the time we ship it back out, we ensure it’s handled with care maintaining FASHIONPHILE's reputation for quality and reliability. The dedication of these teams, from Receiving to Photography to Inventory and Shipping, demonstrates a commitment to excellence and customer satisfaction. This holistic approach ensures that every step of the process is handled with care, ultimately contributing to the success of FASHIONPHILE as a trusted reseller in the fashion industry. View More View Less