Luxury Retail Keyholder
This role is eligible for base rate + UNCAPPED commission. Enjoy the potential for unlimited earnings based on your performance!
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
FASHIONPHILE is seeking a Full-Time Keyholder for our brand new Newport Beach, CA location.In the role you will support the Assistant Manager and Store Manager on a daily basis ensuring store productivity and profitability. You ensure productivity goals are met and work closely with the store manager to evaluate market information and create strategies that can impact showroom results. You will lead by example, set the tone for the store, and provide feedback to the store manager that will result in a more efficient, productive, and profitable location that exceeds FASHIONPHILE ONE service expectations. Available to work traditional Retail operating days/hours that may include weekends, evenings and holidays. Responsibilities include:
- Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items.
- Achieving sales goals , conversion expectations, circularity, KPI’s and all service responsibilities.
- Supporting the sales floor coverage and any other call to action customer service duties that may arise.
- Clienteling and outreach responsibilities including follow through on all assigned targeted outreach data list (BOPS, SF Scheduler, Online Geo targeted list). Build a personal repeat business of Fashionphile with client books, outreach and customer retention
- Supporting visual displaying, upholding store cleanliness standards, returns, order pick ups and Selling.
- Opening and closing the store, all cash handling functions and supply orders.
What We’re Looking For
- Minimum of 1 year in a Keyholder role
- Experience working in a fast paced retail environment
- Extensive experience in customer service and sales within the retail sector
- Demonstrated ability to establish and nurture long-lasting customer relationships.
- Tech savvy with the ability to work with multiple tech devices, google drive and apple products
- Strong attention to detail and self-motivation
- Comfortable with flexible work schedule to meet the needs of the business
- Nice to Have: Knowledge of high-end luxury handbags and accessories
- Nice to Have: Knowledge of Salesforce
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Pay Rate: This position begins at $20.00/HR for all New Hires into FASHIONPHILE's retail Newport Beach, CA location + uncapped commission.
Work Shift: All Employees are required to work a rotating shift of Monday - Saturday 9:00-8:00PM and Sunday 11:00-7:00PM. Employees should expect to be scheduled an hour before and after operating hours.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].