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Academy Manager - EZRA

Gestion de Projet : Delivery
Toronto, ON
Req ID: 4702


Job Role:         Academy Manager - EZRA 
Location:        Toronto, Canada – Hybrid 3 days per week in office  
Who we are: 
Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. 
At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. 
This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards. 
Ezra is the fastest growing global coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you. 
The role:  
The EZRA Academy Manager is responsible for ensuring the successful operation and completion of EZRA Academy projects and events. The ideal candidate will ensure coaches, participants, and our internal teams have a seamless experience from the initial registration through delivery. They will work closely with the Director, Coaching Center of Excellence and Manager of New Propositions to innovate in how EZRA Academy is delivered while supporting our internal coaches and faculty with their developmental and ICF credentialing needs.   
This is a self-starter role that requires the ability to execute in a fast-paced, ever-changing environment.  The ideal candidate will have a collaborative approach and will be able to handle a wide range of responsibilities. This person excels in prioritization and managing shifting business needs with a positive outlook.  They are intensely organised, have worked extensively with various systems, and are passionate about delivering with excellence.  Previous experience working with freelancers is strongly preferred.   
What you’ll do: 
  • Oversee the overall delivery of the EZRA Academy proposition within the Center of Excellence (CoE) Team.
  • Maintain and update systems and reports with metrics from EZRA Academy activities
  • Produce reports and presentations for client updates for client EZRA Academy cohorts including regular updates to the CoE
  • Oversee certificates tracking and administering for all EZRA Academy activities including open enrollment programs, internal cohorts, and CCEU
  • Oversee ICF verification process of coach logs and certificate issuance for internal EZRA coach verification requests
  • Coordinate TTT for internal faculty
  • Proactively manage faculty and create a strong sense of community within the faculty
  • Produce and distribute flyers for EZRA Academy
  • Communicate regularly with the sales team on upcoming EZRA Academy activities and events
  • Maintain and update quality metrics for all programs, escalating quickly if issues are found
  • Review and recommend technology needs and consistently reviewing systems for efficiencies and improvements
  • Oversee freelance or contract project managers serving across the proposition
  • Support CoE as necessary
  • Manage freelance or contract PMs as necessary
  • Ability to excel with client-facing meetings. Relentless pursuit of customer excellence.
What you’ll need:    
  • 3-5 years of relevant experience
  • Ability to think strategically and ensure campaigns support the EZRA’s employee engagement and transformation programme goals and objectives.
  • Passion for customer service
  • Takes initiative and makes things happen
  • An ability to build successful relationships at all levels
  • Comfortable holding people accountable and saying no when appropriate
  • Developed project management skills and ability to set up and improve processes
  • Clear and positive communicator
  • Attention to detail
  • Excellent time management and organizational skills
  • Proactive self-starter, plans and manages workload of self, able to work under pressure
  • Excellent IT skills
  • Ability to use initiative, find solutions and work issues through to completion
  • Actively seeks to understand the wider LHH/EZRA business
What we offer:  
  • Your own world class coach  
  • Regular team social events  
  • Flexible working hours 
  • Contribution to a wellbeing app (think meditation, fitness, sleep!) 
  • A weekly wellbeing hour and much more! 
  • Competitive benefit package  
  • Global leading organization 
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.   

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