Specialist, Asset Management
Description
About EVgo:
EVgo (Nasdaq: EVGO) is a leading provider of electric vehicle (EV) charging solutions, operating one of the largest public fast charging networks in the United States. Our mission is to expedite the mass adoption of electric vehicles by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo partners with automakers, fleet operators, retail hosts, and policy makers to offer innovative services such as EVgo Optima™, EVgo Inside™, EVgo Rewards™, and Autocharge+. Committed to sustainability, EVgo uses 100% renewable energy and fosters an inclusive community with diverse practices. Our commitment to diversity, equity, and inclusion is integral to our mission and operations, ensuring a welcoming environment for people of all backgrounds. For more information, visit https://www.evgo.com.
Position Summary:
EVgo is looking for an energetic, hardworking Asset Management Specialist to support maintenance projects, commissioning, and operational activities across our nationwide EVSE network. The Asset Management Specialist will join a growing Field Operations team focused on strengthening and growing EVgo’s EVSE network through strong project management, problem-solving, and data analysis.
Responsibilities:
- Manage vendors and resources to determine status of assigned campaigns, dispatches and resolution.
- Consistently collect and present data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
- Manage projects and programs from start to finish focusing on quality, data collection and resource management.
- Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
- Own relationships with vendors to resolve issues impacting the EVgo EVSE charging network.
- Proactively work with cross-functional stakeholders to remove barriers that delay resolutions. Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
- Escalate complex or specialized service requests and incidents to the relevant teams, maintaining ownership to ensure problem resolution.
- Organize and lead equipment improvement projects to maintain and improve the charging network. Coordinate campaigns preparing all necessary resources to ensure proper resource allocation, training and execution by internal and external teams.
- Deploy hardware and software solutions to understand business requirements and technology standards.
Required Skills and Experience:
- 2-5 years experience in project coordination and project management
- Four-year college degree, or equivalent, in business administration, engineering or computer science, or information systems.
- Strong project management and cross-collaboration skills. Skilled at managing multiple projects and setting priorities.
- Field service experience in EVSE is a plus.
- High level of attention to detail and personal organizational skills
- Able to apply problem-solving tools; reviewing error codes and manufacturer data.
- Experience managing, supporting, and deploying network infrastructures. Excellent communication and customer service skills.
- Available to work flexible shifts including weekend or on-call; 10% regional travel.
- Strong computer, scientific and organizational skills with experience with Salesforce and Excel. Outstanding problem-solving, analytical and interpretive skills.
- Understand NEC and other construction-related standards.
For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $65,000 USD to $75,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval), EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k) plan.
To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo’s Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.