Care Management Coordinator (40 hrs/wk, Day)

Clinical Support Kirkland, Washington

Department: Care Management
Job Type: Full-Time Shift: Day
Hours/Week: 40
Req: 44925


The Care Management Coordinator performs a variety of duties supporting care management initiatives. Provides referral management, utilization review, administrative and clerical support relative to Care Management. Functions as a communication link for the Care Management staff, providers, insurance companies, departments, and other agencies. Working with clinical areas and other key stakeholders, supports data collection processes and makes recommendations for improving data collection methods, accuracy, and reporting. Participates in performance improvement activities in support of departmental and organizational goals.

Coordinates care and discharge activities including post-discharge care facilities, home care and other community resources as directed by the Care Management clinicians.

Provides administrative support including word processing, data entry, filing, organizing, and medical record management. Receives direct phone calls and/or voice mail messages and follow up as appropriate.

Collects, copies, and transmits pertinent clinical and patient demographic information required to complete arrangements for post-discharge care and/or placement.

Ensures Durable Medical Equipment is arranged as identified by healthcare team.

Fields, triages, organizes, distributes other information requests.

Responds to requests regarding utilization management, including medical review agencies, insurance companies, healthcare team and community resources

Practices fiscal stewardship in the role to ensure resources are appropriately utilized.

Completes special projects as assigned within scope of training and experience with direction and assistance of the Director, Manager or designee

Proactively seek opportunities to improve abstraction and reporting efficiencies and identify non clinical tasks within the scope of the role.

Work within multiple EMR and support tool systems and maintains confidentiality.

Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:
-High School graduation or equivalent
-One (1) year of progressively responsible experience in office or general administrative work
-Current American Heart Association Healthcare Provider BLS certification by date of hire
-Excellent customer service and written communication skills
-Excellent verbal and written communication skills to process information regarding patients, internal and external customers
-Ability to multi-task and work well under stress
-Possesses excellent organizational skills and attention to detail
-Ability to function independently and to organize work and establish priorities

DESIRED for the position:

-Associate’s degree
-One (1) year experience in a medical setting
-Successful completion of a secretarial or equivalent program
-Knowledge of community resources and referral process
-Familiarity with medical terminology

*** We offer a full comprehensive range of benefits and relocation assistance***

Benefit Highlights: 

  • Excellent Medical, Dental Vision benefits and Retirement Program
  • Free Parking
  • Professional development/ Continuing Education/ Tuition Reimbursement Program
  • Employee Assistance program

For more information about EvergreenHealth, please visit us here.