Referral Intake Coordinator Hospice and Home Health
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Responsibilities may include support in the areas of phone operator, scheduling, intake and referral or insurance case management, as needed, to facilitate the operations of Evergreen Home Care Services (EHCS) which includes Home Health, Hospice and Palliative Care.
- Answers and routes all incoming calls for Home Care Services
- Performs scheduling for all clinical disciplines.
- Performs intake and referral support for all clinical disciplines.
- Performs insurance case management for all clinical disciplines.
- Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED: Associate degree or equivalent combination of education and work experience. 2 years of clerical support experience with a minimum of 1 year working in a medical field setting. Proficient in Medical Terminology. Knowledge of quality improvement initiatives. Knowledge and familiarity of contracts, including terms and rates. Must possess good organizational skills to be able to multitask and work well under pressure. Ability to function independently, establish priorities, and work productively. Ability to interact professionally and successfully with a diverse range of individuals and dispositions. Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.