Client Service Associate (Walnut Creek, CA)

Client & Relationship Management Walnut Creek, California Santa Clara, California


Description

At Edelman Financial Engines, we believe everyone deserves to move their financial life forward.

Looking to make a career change in 2023?  Apply now and we will add you to our priority candidate list.  We know you have career choices.  Thank you for your interest in Edelman Financial Engines!

We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity, and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.

Founded on the idea that financial education is a fundamental right for everyone—not just the wealthy, Edelman Financial Engines continues to grow and challenge the status quo. We’re moving forward, together. If our commitment inspires you, we invite you to consider joining our team!

As a member on the Client Services team, you’ll play a pivotal role by partnering with the Financial Planner providing a high level of customer service to our clients.

We are looking for someone with financial services proven experience to help us deliver outstanding service by building and nurturing the client relationship, as well as performing all related administrative functions. If you have exceptional client service and communication skills, with a good understanding of finance, this is the opportunity for you!

Responsibilities:

      • Coordinate client meetings, including greeting clients, appointment preparation, and supporting the completion of required paperwork
      • Supervise client account activity, researching and resolving issues
      • Prepare and review all new account paperwork to ensure documents are complete and in good order
      • Verify accounts are traded into the correct model and aid operation teams as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected
      • Document key client turning points and other meaningful data into systems that will assist in future client interactions
      • Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy, the established corporate process, and regulatory procedures
      • Support the firm’s initiatives, assist with any company-wide projects and activities, and attend functions as needed
      • Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented

Requirements:

      • Two years of industry experience (Registered Investment Advisor or Broker/Dealer) is preferred
      • Bachelor’s degree or equivalent experience preferred
      • Good understanding of finance and investment markets/securities
      • Critical thinking, attention to detail, and multi-tasking skills required
      • Able to adapt to changes in the work environment, handle competing demands and work with frequent change, delays, or unexpected events
      • Position requires a high level of confidentiality

 



About Edelman Financial Engines
 

  

Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors deserve access to personal, integrated financial planning and investment advice. Today, we are America’s top independent financial planning and investment advisory firm, as recognized by Barron’s,1 with 145+ offices2 across the country and entrusted by more than 1.3 million clients to manage $275 billion in assets.3 Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client’s situation and goals are unique, and the powerful fusion of high-tech and high-touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

 

For more information, visit EdelmanFinancialEngines.com

 

© 2022 Edelman Financial Engines, LLC. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All advisory services provided by Financial Engines Advisors L.L.C., a federally registered investment advisor. Results are not guaranteed. See EdelmanFinancialEngines.com/patent-information for patent information.

 

For California residents, please see the link for thePrivacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal information. Please read it carefully and reach out to Data Privacy Team (703) 234-2622 or [email protected] with any questions.  

 

Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy; marital, domestic partner or civil union status; national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.

 

 

1 The 2021 Top 100 Independent Advisory Firm Ranking issued by Barron’s is qualitative and quantitative, including assets managed, revenue generated, regulatory record, staffing levels and diversity, technology spending and succession planning. Firms elect to participate but do not pay to be included in the ranking. Compensation is paid for use and distribution of the rating. Investor experience and returns are not considered. 

 

2 Firm stats as of Dec. 31, 2021.

 

3 Firm stats as of March 31, 2022.