Principal Consultant I - 2663
Description
Principal Consultant (Digital Team)
Why YOU want this position
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
We are seeking a Principal Consultant (Digital) to support Enverus customers within the Digital segment through a scalable, request-driven engagement model. This role operates in a queue-based, 1:many environment, delivering high-impact onboarding and training sessions to our customer who do not have a dedicated Principal Consultant assigned to their account.
The primary objective is to drive product adoption, deepen customer understanding of available capabilities, and positively influence retention through focused, consultative engagements requested by Sales or initiated by customer need. This role blends structured training delivery with proactive discovery and value-based consultation.
Performance Objectives
Client-Facing Delivery (Primary Focus)
- Deliver onboarding, refresher training, and pre-renewal enablement sessions through the PC Request process.
- Confidently present product functionality across core offerings to diverse user groups.
- Adapt sessions in real time based on customer knowledge level, goals, and use cases.
- Operate effectively in a queue-based model, managing volume while maintaining quality and customer experience standards.
Discovery & Value Expansion
- Go beyond standard training delivery by asking thoughtful discovery questions to understand:
- Customer workflows
- Business objectives
- Current product utilization
- Gaps or missed opportunities
- Identify opportunities for expanded usage, feature adoption, or additional solutions aligned to customer goals.
- Surface potential expansion or risk signals to Sales.
- Translate customer needs into actionable recommendations within the scope of their subscription level.
Digital Customer Success Alignment
- Support the broader Digital CS strategy by reinforcing self-serve education and product resources during sessions.
- Encourage adoption of digital learning materials, webinars, and knowledge assets.
- Capture and document key engagement insights in Salesforce to maintain visibility across the broader CS organization.
- Proacitvely identify and capture consistent Voice of the Customer feedback to all our internal stakeholders.
Operational Excellence
- Manage inbound session requests efficiently while maintaining responsiveness and professionalism.
- Ensure accurate documentation of engagement outcomes.
- Contribute to continuous improvement of training materials and enablement content.
- Collaborate closely with Sales and Digital CS teammates to ensure consistent messaging and positioning.
Competitive Candidate Profile
- Demonstrates strong facilitation and presentation skills in virtual environments.
- Skilled at balancing structured training delivery with consultative discovery.
- Naturally curious — asks probing questions to uncover customer objectives and latent needs.
- Comfortable working in a high-volume, queue-based engagement model.
- Able to quickly build rapport with new stakeholders in short-term engagements.
- Applies practical knowledge of product functionality with minimal supervision.
- Organized and process-oriented, with strong documentation discipline.
- Experience in SaaS, technology, or customer enablement roles preferred.
- Oil & Gas industry exposure is a plus.
Enverus offers comprehensive benefits to our employees to include:
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA), Commuter
- Lifestyle & Wellbeing Program
- Pet Insurance
This role is eligible for: Commission