Business Analyst II

Speciality Business / Secteur des papiers de spécialité Raleigh, North Carolina


Who is Domtar?

We design, manufacture, market and distribute a wide variety of products including communication papers, specialty paper and packaging papers and absorbent hygiene products.  We operate the following business segments: Pulp and Paper and Personal Care.  We had revenues of $5.5 Billion in 2018; approximately 18% was from our Personal Care segment.  


Who is Domtar Personal Care?

Personal care is not just our business. It’s Personal. It’s a child, a loved one; it’s often about those that can’t help themselves. Caring for them can only be personal.  So Personal Care isn’t our category; it’s our calling, our mission.  We imagine the solutions that make caring for babies’ skin, and preserving dignity and independence easier and more affordable for everyone.  At Domtar, we believe everyone deserves personal care.


Our Vision

To be a global leader in absorbent hygiene by meeting consumers’ diverse needs through effective, affordable and widely available personal care solutions.


Our Mission

We champion health, dignity and comfort.


We serve consumers and caregivers wherever they access personal care, through healthcare, retail and direct channels.  We create value through our innovative solutions and achieve cost efficiency through operational scale, flexibility and the use of technology.


Your Role

The Business Analyst II assists in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements. Partners with the business community to perform analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary under direction of experienced Business Analysts and business leaders. Assists in the design, development, testing, deployment, and maintenance of business intelligence reports, both standard and ad-hoc. Serves as a conduit between the customer community (internal and external customers) and the Business Intelligence development team through which the requirements flow. The Business Analyst II serves as the liaison between the business units, technology teams, and support teams.



All employees are held accountable for the following responsibilities which are measured in performance reviews:


Safety – Understands the Standard Operating Procedures for the job and performs the job in a safe manner.


Performance Standards/Quantity of Work – Meets the performance standards established for the job.


Quality – Meets the quality standards for the position.


Initiative/Work Ethic – Looks for ways to make things better.


Cooperation/Teamwork – Shares information and works together with others to promote, support, and achieve established goals. Follows directives as assigned by management.


Knowledge of Job- Understands the principles, concepts, techniques and requirements necessary to accomplish the job duties and to comply with all Company policies and procedures.


Problem Solving/Decision Making – Identifies problems and recommends potential solutions.


Attendance/Dependability- Understands the importance of being at work on time and on a regular basis.   






Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.


Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Explaining the capabilities and limitations of data systems to business managers and users as the project is designed and built. Providing guidance on project scoping to meet stakeholders' requirements.



Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional Requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs) Assessing whether data is fit for use by performing initial validation of data delivered as part of the project.













Participate in all required steps of the SDLC process, including but not limited to documentation, testing and implementation. Translate requirements into report specifications. Design reports of moderate complexity, using the corporate reporting standard.


Successfully engage in multiple initiatives simultaneously.







Participate and lead in training opportunities as well as conduct self-lead training over relevant topics.


Support of user reporting environment, including some after hours support as needed.








BASIC QUALIFICATIONS (Education/Technical Knowledge Required):

BS or BA in business information systems or related field.


Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.


Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.


JOB EXPERIENCE REQUIRED (years and type of specific experience):

2-3 Years Experience as a Business Intelligence Analyst Professional is preferred, but not required.

Experience with MicroStrategy reporting techniques is preferred, but not required.

DECISION MAKING AUTHORITY (Describe the most significant decisions you make, the freedom to take action, authority permitted):

Production Support Problem resolution for simple or routine issues, in conjunction with supervisor approval.

PROBLEM SOLVING  (Describe the most difficult type of problems or major challenges you face in performing your job):

Production Support Problems solving, usually in conjunction with, or supervised by manager.

“Applicant must have the legal right to work in the United States. The company does not offer work visa sponsorship for this role.”