Customer Support Representative
Position Summary: The Customer Support Representative is responsible for offering the highest level of customer service while also delivering the successful training and support of the DX1 solution which includes Operations (Major Units, Parts, Service and Accounting) and Marketing (Web site, Lead Management and Social Media functions). Under general supervision, in an inbound call center environment, Support Representatives will provide problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions could include resolving username and password problems, verifying proper set up, assisting with navigating around application menus and troubleshooting issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner.Group/Team Description:
The Support Representative is a key member of the Support Team that includes setup, training, data migration, and dealership support.
The Support Representative is a key point of contact for customers once they are live on the DX1 platform. They are also responsible for following up with customer to ensure use and answer any inquiries that may arise.