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Contract Type: Permanent
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Salary: £41,156 to £49,459 – London: £44,942 to £49,459 / National: £41,156 - £45,754 (including allowance)
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Grade: SEO
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Number of open roles: 1
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Working pattern: Full-time, Part-time, Flexible working
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Closing date for applications: Monday 7th April at 12pm (noon)
Digital Performance Analyst
Location: London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford
About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
About the role
As a Performance Analyst you will be part of a high performing and dynamic team. You will be responsible for communicating analysis and insight across DBT digital services. You will enable service and product owners to develop performance frameworks and ensure that business solutions are aligned with strategy, business goals and end user needs
You will have the opportunity to get an in-depth understanding of DBT digital products. These include areas such as import licensing, trade sanctions, and services to support domestic businesses. You will build strong relationships with product teams and support them in making data-driven decisions.
You will be able to identify and apply the most appropriate analytical techniques to bring different sources together to tell a story and involve teams in analytics to increase consensus and challenge assumptions.
You will understand and identify who the users are and what their needs are, based on evidence. You will adopt a user centric approach and manage competing priorities, collaborate with professions that are focused on user-centred design (for example, user research, user experience, content, design, business analysis).
You will have a knowledge of quality assurance techniques, as well as identifying the right data sources and then validate and understand how to interpret the results.
Main responsibilities
Your key tasks as a Performance Analyst will involve:
- Developing performance analysis projects, choosing the most appropriate methodology.
- Using the available data on our services collected via Google Analytics and other means.
- Working with product teams to understand the performance of digital services.
- Communicating the outputs of performance analysis in a compelling and understandable way that is matched to the needs of the audience.
- Development of dashboards and communication to key stakeholders, product owners and policy teams
You’ll use both structured and unstructured data held inside and outside the department which will include:
- Google Analytics and other logging data collected on our websites.
- Data on businesses that the department has a relationship with. This includes both external paid-for data plus information exclusive to DBT gathered by our network of international trade advisors.
Skills and experience
It is essential that you have:
- Numerate and have a background in data analysis and or data modelling
- Understand the key steps and methods in verification and validation of data
- Experience on performance measurement
- The ability to hold authoritative conversations about data and analysis with internal stakeholders
- Technical understanding and use of SQL, Google Analytics, Tag Management Solutions and Visualisation Tools.
Desirable Criteria
- Experience of working with developers to capture further bespoke metrics via the dataLayer
- Technical understanding of Google Big Query
How to apply
As part of the application process you will be asked to upload a two page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 7th April 2025
Interviews will be from week commencing 21st April 2025
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
Technical Skills
• Performance measurement
• Understanding constraints
• Verification and validation of data and analysis
• Undertaking of analysis and providing insight
• Technical understanding
• Communicating analysis and insight
Behaviours
- Communicating and Influencing
- Working Together
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
- departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- your credit and financial history with a credit reference agency
- security services record
- location details
Benefits
If you join us, you will get:
- learning and development tailored to your role
- a flexible, hybrid working environment with options like condensed hours
- a culture encouraging inclusion and diversity
- a Civil Service pension with an average employer contribution of 28.97%
- annual leave starting at 25 days rising to 30 days with service
- three paid volunteering days a year
- an employee benefits programme including cycle to work
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!