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Contract Type: Permanent
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Salary: £38,052 to £43,900 (including allowance)
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Grade: SEO
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Number of open roles: 2
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Working pattern: Full-time
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Closing date for applications: Monday 13th May at 12pm (noon)
The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.
Job Description
Let us tell you a little bit about the role…
As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There are two roles available, based in one of the DBT hub sites Darlington, Edinburgh or Cardiff. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues. Travel to your primary office location of either Darlington, Edinburgh or Cardiff will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.
Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!
Responsibilities
You will be an experienced IT Service Manager who can support with:
Regional IT Service Delivery
- Oversee the delivery of IT services across multiple sites within the region, including your home location, ensuring efficient and reliable operations.
- Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.
- Manage IT resources effectively, including hardware, software, to support business operations.
Technical Support and Issue Resolution
- Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.
- Coordinate and collaborate with the local IT support, and our central IT support team to address user requests, incidents, and problems, ensuring excellent customer service.
- Help users navigate to the right area of support for any IT issues in the building, for example Room Booking systems or printing.
- Document local processes around IT equipment and make them available to staff.
- Help with the IT induction process for new members of staff in your area.
Project Management
- Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.
- Manage vendor relationships and engage with external partners to procure IT products and services as needed.
- Occasionally support office installations/moves across the country.
- Help to coordinate local IT rollouts as part of our IT refresh programme.
Continuous Improvement
- Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.
- Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.
Essential Skills and Experience
You will need to have demonstrable skills and experience of:
- Experience of managing and/or delivering IT Services within a large organisation
- Experience of managing and reviewing supplier/vendors in a large organisational environment
- A good understanding and evidence of designing and/or working with SLAs/KPIs
- Incident/Problem Resolution working within an ITIL framework
- Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationship
- Ability to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction
Benefits
- Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
- An environment with flexible, hybrid working options such as condensed hours
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual leave starting at 25 days per annum plus statutory bank holidays rising to 30 days with service
- Three paid volunteering days a year
- Employee benefits programme offering retail discounts, a season ticket loan for public transport, and a cycle to work scheme
How to Apply
Unless otherwise specified, all interviews are currently being held online. Please ensure that you check your emails regularly as all updates from us will be sent to you this way.
Sift will take place week commencing: 13th May 2024
Interviews will take place week commencing: 20th May 2024
Please notes these dates are indicative and may be subject to change.
As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role.
At the sift stage for this role, we will assess your CV and personal statement. The personal statement can be up to 750 words and should explain how you demonstrate the Essential Skills and Experience for the role as stated above, ensuring these documents evidence these criteria. You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role. Previous applicants can reapply for these roles.
If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: Personal Statement only.
How We Interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.
There will be a technical element within the interview where you will be asked questions about your specific professional skills and knowledge relating directly to the job role.
We will assess you against these Technical Skills during this process:
- Continual Service Improvement
- Stakeholder Relationship Management
- Service Focus
- User Focus
- Technical Understanding
Detailed explanations of each Technical Skill can be found on the DDaT Framework.
We will also assess you against the following Behaviours:
- Working Together
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
Reserve List
Appointments may be made to candidates in merit order based on location preferences. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.
Security Clearance Details
All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet the residency requirements will result in your security clearance application being rejected.
If you require SC clearance you will need to provide evidence of the below requirements.
Checks will be made against:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records).
- UK criminal records covering both spent and unspent criminal records.
- Your credit and financial history with a credit reference agency.
- Security Services record.
- Location Details
Further Information
The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.
Our recruitment process is underpinned by appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commission's Recruitment Principles. The Civil Service Code sets out the standards of behaviour expected of civil servants. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. Click here to download a PDF about the Civil Service Commission/Complaints.