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Contract Type: Permanent
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Salary: £32,858 to £39,600 – London: £36,583 to £39,600 / National: £32,858 - £34,586 (including allowance)
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Grade: HEO
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Number of open roles: 1
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Working pattern: Full-time, Part-time, Flexible working
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Closing date for applications: Monday 30th September 12 noon
Digital Engagement Manager
Location: London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford
About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected, and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
About the role
The work of Technology Services within DDaT is expanding, and we are supporting an increasing number of colleagues. We need a Digital Engagement Manager who can oversee and co-ordinate our engagement across our Digital space. As part of this role, you will create content for and manage the team’s presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities.
About you
You will be someone who can unblock issues where they arise and work effectively with a range of experts. You will be a strong communicator, who can draft and cascade engaging communications to a wide range of stakeholders. You will work with the team to implement changes and support staff. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available.
This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must.
Main responsibilities
You will:
- Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
- Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
- Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation
- Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department
- Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases
Skills and experience
It is essential that you have:
- The ability to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail
- Excellent communication/negotiation skills (both written and verbal) and experience of managing various stakeholders differing in levels of seniority
- Proficiency in workplace engagement, preferably within a digital environment
- The ability to use engagement techniques to support the delivery of a piece of work and /or successfully “land” change
- Organisational skills with the capability to manage emerging and conflicting demands in a changing environment
It is desirable that you have:
- Proficiency in Microsoft PowerPoint, Microsoft Planner, Intranet publishing systems, MS Outlook, MS Teams and other business critical-platforms
- Proven ability to effectively juggle varied workload and react to regular requests from across the business
How to apply
As part of the application process you will be asked to upload a two page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 30th September
Interviews will be from week commencing 14th October
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
Technical Skills
- User Focus
- Stakeholder Relationship Management
- Service Reporting
- Continual Service Improvement
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
- departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- your credit and financial history with a credit reference agency
- security services record
- location details
Benefits
If you join us, you will get:
- learning and development tailored to your role
- a flexible, hybrid working environment with options like condensed hours
- a culture encouraging inclusion and diversity
- a Civil Service pension with an average employer contribution of 27%
- annual leave starting at 25 days rising to 30 days with service
- three paid volunteering days a year
- an employee benefits programme including cycle to work
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!