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Contract Type: Permanent
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Salary: Salary: £34,254 to £39,994 – London: £38,138 to £39,994 / National: £34,254 - £36,142 (including allowance)
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Grade: HEO
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Number of open roles: 1
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Working pattern: Full-time, Part-time, Flexible working
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Closing date for applications: Monday 14th April 2025 at 12:00pm Midday
Microsoft Applications Administrator
Location: London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford
About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
About the role
We require a Microsoft 365 (M365) application administrator to support the in-house Microsoft team with processing various application queries.
The applications administrator will monitor service requests logged for the team and provide support to staff across the department, as per their requirements. You’ll guide users through best practice, championing M365 solutions where possible.
You should have experience of using the Microsoft admin centre, as part of the role will require using the Teams and SharePoint admin centres to carry out activities such as checking permissions and amending group settings.
You will work with our M365 applications engineer team to implement changes and support staff. As part of this role, you’ll actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available.
Main responsibilities
You will:
- Work with the Microsoft 365 team to improve ways of working in the organisation using Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Lists, SharePoint and other Microsoft applications.
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
- Assist with monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department
- Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues relating to Microsoft applications and tools, including SharePoint, Planner and Microsoft Forms
- Work with the Microsoft 365 team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
- Assist the technical team in delivering projects such as migrations, upgrades and application deployments.
Skills and experience
It is essential that you have:
- Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
- Strong problem-solving, critical thinking, and analytical skills.
- Knowledge of systems analysis and design methodologies.
- Excellent oral and written communication skills (in English) required.
- Demonstrable experience in successfully supporting Microsoft 365 products.
- Proficiency in Microsoft 365 administration.
It is desirable that you have:
- Experience in the Power Platform, including Power Automate and Power Apps
- Able to work in a team.
- Experience with and enthusiasm for coaching, mentoring and on the job training
How to apply
As part of the application process you will be asked to upload a two-page CV and complete a 750 personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 14th April 2025
Interviews will be from week commencing 28th April 2025
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
Technical Skills
- Technical Understanding
- Technical Specialism
- Analytical and Problem-Solving Skills
Behaviours
- Working Together
- Communicating and Influencing
- Changing and Improving
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
- departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- your credit and financial history with a credit reference agency
- security services record
- location details
Benefits
If you join us, you will get:
- learning and development tailored to your role
- a flexible, hybrid working environment with options like condensed hours
- a culture encouraging inclusion and diversity
- a Civil Service pension with an average employer contribution of 28.97%
- annual leave starting at 25 days rising to 30 days with service
- three paid volunteering days a year
- an employee benefits programme including cycle to work
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.