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Contract Type: Permanent
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Salary: £28,695 to £34,669 – London:£32,744 to £34,669 / National: £28,695 - £30,664
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Grade: EO
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Number of open roles: 1
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Working pattern: Full-time, Part-time, Flexible working
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Closing date for applications: Friday 29th November 12noon
Business Support Manager
Location: London, Darlington, Cardiff, Edinburgh, Belfast, Birmingham, Salford
About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
About the role
Government is undergoing a digital transformation and, at the forefront of that, the Digital, Data and Technology (DDaT) Directorate is working at the cutting edge of how people interact and are empowered by digital government services.
The DDaT team is made up of experts in digital, data and technology who are pushing boundaries every day. You will be part of the Private Office component of DDaT’s Business Operations team working to enable the work of Digital, Data and Technology portfolios and professions.
You do not need any knowledge of digital, data and technology to apply. We are looking for someone who can work autonomously across a broad directorate; helping to support the Senior Leadership Team to fulfill their duties efficiently and effectively.
We are committed to giving the successful candidate a unique opportunity to develop their knowledge and experience of agile, user-centred design, and digital, data and technology.
Main responsibilities
What we are looking for from you…
- Fulfilling secretariat responsibilities for the Senior Leadership Team including coordinating meeting logistics, agenda, presenter attendance and post-meeting comms/actions.
- Coordinating input for commission requests, including Freedom of Information (FOI) requests, briefings, submissions and presentation packs.
- Administering Senior Leadership Team meeting and diary management needs, including organising diary requests, booking rooms, attendee logistics, travel bookings, agenda papers, written minutes, tracking actions, etc
- Ad hoc cover for other Business Support Managers (e.g. covering annual leave absences)
- Supporting team initiatives to drive service improvement changes e.g. efficiency, process or system/record improvements
- Building and maintaining stakeholder relationships across DDaT and the department.
You will be required to juggle a wide range of competing demands that are often urgent, complex and sensitive. You should be able to build a firm, high level knowledge of the team; operating diligently, calmly, positively and discretely to proactively and flexibly manage a range of issues. You will need to be able to identify and manage potential risks, knowing when to tackle issues directly and when to escalate.
This role is ideal for someone who:
- Has effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities;
- Is proactive, a self-starter and able to identify potential issues;
- Has the ability to build strong working relationships and manage a diverse range of stakeholders, across a range of corporate functions and teams;
- Has a degree of resilience to recover and learn from setbacks; and
- Is an excellent team player but can also work effectively on their own.
Skills and experience
It is essential that you have:
- Excellent written and verbal communication skills;
- Effective time management and prioritisation skills;
- Comfortable building relationships and coordinating colleagues often to demanding deadlines;
- Proficient use of appropriate IT application (including Outlook, SharePoint, Word, PowerPoint and Excel); and
- Able to work proactively and at pace.
It is desirable that you have:
- Have previous experience working in a secretariat or coordination role.
How to apply
As part of the application process you will be asked to upload a two page CV and complete a 500 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 1st October 2024
Interviews will be from week commencing 9th October 2024
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your Personal Statement only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Strengths and Behaviours from the Success Profiles framework.
Behaviours
- Managing a Quality Service
- Working Together
- Seeing the Big Picture
Strengths are designed to test your innate talents so are not listed on the advert to ensure you provide a natural answer.
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
- departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- your credit and financial history with a credit reference agency
- security services record
- location details
Benefits
If you join us, you will get:
- learning and development tailored to your role
- a flexible, hybrid working environment with options like condensed hours
- a culture encouraging inclusion and diversity
- a Civil Service pension with an average employer contribution of 27%
- annual leave starting at 25 days rising to 30 days with service
- three paid volunteering days a year
- an employee benefits programme including cycle to work
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.