Administrative Contract Billing Specialist
Description
JOB SUMMARY |
Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
· Maintain integrity and accuracy of all recurring contract records. · Timely and accurate contract renewals. · Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days. · Responsible to respond to all contract group emails and voicemails on a timely basis. · Post Contract changes, credits/debits. · Process Machine Relocations and Incoming ITT requests · Provide information for cancellations, termination fees, etc. · Escalation issues as appropriate. · Other tasks as assigned |
MANAGEMENT AND SUPERVISORY RESPONSIBILITY |
· Typically reports to Management Direct Supervisor job title(s) Typically include: Area Manager · Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised: n/a |
JOB QUALIFICATIONS / SKILLS REQUIREMENTS |
· Basic math skills with ability to · Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal · Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills · Organizational skills with ability to stay focused on deadlines · Able to work independently and as a productive team member. · Experience with E-Automate a plus · Ability to use Microsoft Office Suite including Outlook, Word and Excel |
EDUCATION AND EXPERIENCE REQUIREMENTS |
· High school diploma or equivalent required. · At least one year of data entry, order entry, or related office experience required. · Customer service experience preferred. |