DEX JOB DESCRIPTION

Job Title

National Support Driver

Job grade

Job Family

Warehouse

Job Sub - Family

Driver

Job ID

Effective Date

01/15/2024

JOB SUMMARY

Drivers provide excellent customer service by making prompt and courteous deliveries of customer orders. Drivers make pick-ups as necessary, perform general warehouse duties and provide customer assistance as needed. This individual must perform all job responsibilities in a safe, timely and efficient manner and by performing the duties listed below.

National Support Drivers, in addition to the normal Driver responsibilities, are also responsible for extensive travel to various regions, adapting to diverse customer environments. Drivers will face varying work schedules based on customer needs, project scope, and availability, including potential for irregular hours.  This position may require overnight and extended trips, up to two weeks at a time, away from home branch based on business needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Load truck accurately and safely for customer deliveries
• Unload truck as needed at vendor and/or branch locations
• Plan and determine the most efficient routes to each destination promptly
• Use navigation systems or GPS devices to navigate unfamiliar areas
• Drive company vehicles to make customer deliveries and stock pick-ups, obeying traffic laws and safety procedures
• Verify the accuracy of delivery orders and obtain necessary signatures or documentation
• Maintain appropriate licensing, credentials and acceptable driving record
• Perform all duties in a safe and responsible manner, following all safety rules, including wearing seat belts, using mirrors, and follow company cellphone policy and/or local laws. Inform manager of any potentially hazardous conditions
• Report any accidents, incidents or vehicle malfunctions promptly to the appropriate authorities and supervisor.
• Treat external and internal customers and associates with courtesy and respect
• Fill customer orders by retrieving material from the warehouse and other locations
• Check in and put away material, verifying quantities and quality of received material
• Maintain clear isles and walkways
• Ensure the material is properly organized
• Aid warehouse associates as needed
• Report back-orders or discrepancies
• Perform cycle counts as required following through on discrepancies as needed
• Perform vehicle and/or forklift inspections as required, schedule routine or repair maintenance as needed
• Maintain a clean and organized vehicle, conduct routine inspections, and ensure basic maintenance tasks are performed timely
• Assist in performance of year-end physical inventories for various branch locations
• Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
• Performs other job-related duties as assigned

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to: Warehouse Supervisor, Warehouse Manager
• Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)

JOB QUALIFICATIONS/SKILL REQUIREMENTS

• Ability to establish and maintain effective working relationships with employees, vendors, and customers
• Maintain a safe driving record, obey all applicable traffic laws, and drive in accordance with weather and road conditions
• Specific skills are required to satisfactorily perform the functions of the job include adhering to safety practices

• Basic math: understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions is required
• Knowledge of Traffic Laws and Safety Regulations: A driver should have a strong understanding of traffic laws and safety regulations applicable to their region. This includes knowledge of speed limits, road signs, right-of-way rules, and other driving-related laws
• Skilled at managing your time to ensure punctual arrivals and timely deliveries; must meet deadlines and maintain efficient schedules
• Have good attention to detail to accurately complete paperwork, inspect vehicles, and ensure the safety of materials
• Demonstrate professionalism, reliability, and strong work ethic
• Operating handheld computers (e.g., inputting work orders, entering transactions and printing)
• Operating equipment (e.g., pallet jacks, hand trucks and forklifts)

EDUCATION AND EXPERIENCE REQUIREMENTS

• 0-3 years of driving experience and/or training; or equivalent combination of education and experience
• Must possess a valid driver’s license within the state of employment
• DOT Certification may be required

WORKING CONDITIONS

• Regular business hours, some additional hours may be required
• Travel requirements: Domestic: 100%
• May or may not have a climate controlled environment during normal business hours.  This could include unloading delivery trucks and breaking down trash outside.

PHYSICAL REQUIREMENTS

Sitting

Up to 7 hour(s) a day

Lifting

Up to .5 hour(s) a day, up to 50lbs max. ^

Walking

Up to 2 hour(s) a day

Pushing/ Pulling

Up to .5 hour(s) a day, up to 50lbs max. ^

Standing

Up to 4 hour(s) a day

Climbing

Up to .5 hour(s) a day

Bending/ Squatting/Stooping

Up to 1 hour(s) a day

Stairs

Up to .5 hour(s) a day

Reaching

Up to 2 hour(s) a day

Ladder

Will not apply generally

Balancing

Will not apply generally

Step stool

Will not apply generally

Twisting

Up to 1 hour(s) a day

Excessive heat exposure

Will not apply generally

Crawling

Will not apply generally

Excessive cold exposure

Will not apply generally

Hands in water

Will not apply generally

Dust exposure

Will not apply generally

Kneeling

Up to 1 hour(s) a day

Lound noise exposure

Will not apply generally

Data Entry/Typing

Up to 4 hour(s) a day

Humidity exposure

Will not apply generally

Unusual hearting or vison demands: None Specified

^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.