This role requires travel about 80% of the time.

The National Support Technician is a pivotal role within DEX Imaging, offering an extraordinary opportunity for seasoned service personnel to exhibit their skills in various customer settings while embracing the adventure of travel. This position bridges the service gap in diverse regions, ensuring customers receive exceptional installation and service support.

Primary Duties and Responsibilities

• Provide expert installation and service support across different regions as per customer requirements.
• Maintain flexibility to travel and adapt to new environments, delivering high-quality service in varying customer settings.
• Collaborate closely with cross-functional teams to enhance service delivery and customer satisfaction.
• Submit monthly reports detailing work progress, challenges encountered, and the impact of service provided.
• Participate in an annual evaluation to contribute to the program's continuous improvement.

Qualifications & Required Skills

• Proven experience in technical service fields, preferably within the copier industry.
• Strong problem-solving skills and adaptability to different work environments.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team setting.
• Must be willing to travel extensively as per program requirements.

Eligibility & Application Process

• Candidates must have a solid technical background, willingness to travel, and adaptability to new environments.
• Candidates must possess a clean driving record.
• Selection is based on availability, service proficiency, and organizational needs, with consideration given to branch/market conditions.

 Working conditions

The National Support Technician role is dynamic and requires extensive travel to various regions, adapting to diverse customer environments. Technicians will face varying work schedules based on customer needs, project scope, and availability, including potential for irregular hours. This position involves both indoor and outdoor work settings, demanding physical activities such as standing for long periods, lifting heavy equipment, and navigating different weather conditions. Candidates must be prepared for a high degree of mobility and flexibility, embracing changes in location and work environments with a positive attitude. Safety and health protocols are rigorously followed to ensure the well-being of our technicians and clients alike. This role offers a unique blend of technical challenge, cultural exposure, and the opportunity to make a significant impact in our customers' lives through expert service delivery.

Physical requirements

The National Support Technician role is physically demanding, requiring the following:

• Strength and Stamina: Ability to lift, carry, and maneuver heavy equipment and materials weighing up to 50 pounds. Stamina to stand and work for extended periods.
• Mobility: Frequent bending, kneeling, stooping, and working in tight spaces. Comfort with climbing ladders and working at heights as necessary.
• Manual Dexterity: Skilled use of tools and equipment for installation and repair tasks. Precision in handling small components and fine assembly work.
• Vision and Hearing: Good vision (with or without corrective lenses) for detailed technical work; adequate hearing to diagnose equipment issues.
• Adaptability: Preparedness to work in various environments, from clean office settings to outdoor sites in differing weather conditions.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours are Monday through Friday, 8a.m. to 5p.m.

Evening and weekend work may be required as job duties demand.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employee signature below constitutes the employee’s understanding of the requirements, essential functions and duties of the position.