JOB SUMMARY |
Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Services Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. by performing the following duties. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
- Provide service and customer support during field visits or dispatches.
- Tie workflow to schedule.
- Manage all on site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Documents service and installation actions by completing forms, logs, and records.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Build positive relationships with customers.
- Diagnose and support entire machine systems and in assist customers within the field operation and adjustments.
- Completes technician comments in a timely manner for the assigned work and turns in necessary paperwork.
- Works as part of a cohesive team within the shop to meet customer needs.
- Follows all safety practices of the organization when completing work assignments.
- Helps to maintain company vehicles, inventory and tools in proper working condition.
- Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training.
- Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed.
- Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
- Performs other job-related duties as assigned
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MANAGEMENT AND SUPERVISORY RESPONSIBILITY |
- Typically reports to: Service Supervisor, Service Manager, Area Service Manager
- Job is not directly responsible for managing other employees.
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JOB QUALIFICATIONS/SKILL REQUIREMENTS |
- Position requires extremely perceptive person, who can relate to individuals at all levels.
- Service technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
- Must possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
- Completes additional tasks and assignments as requested by the Service Manager.
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EDUCATION AND EXPERIENCE REQUIREMENTS |
- Associate degree (A. A.) or equivalent from two-year college or technical school.
- Six months to one-year related experience and/or training; or equivalent combination of education and experience.
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WORKING CONDITIONS |
- Regular business hours. Some additional hours may be required.
- Travel requirements: Domestic: Up to 20%
- Climate controlled office environment during normal business hours.
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PHYSICAL REQUIREMENTS |
Sitting | Up to 7 hour(s) a day | Lifting | Up to 4 hour(s) a day, up to 50lbs max. ^ |
Walking | Up to 7 hour(s) a day | Pushing/ Pulling | Up to 4 hour(s) a day, up to 50lbs max. ^ |
Standing | Up to 7 hour(s) a day | Climbing | Up to 4 hour(s) a day |
Bending/ Squatting/Stooping | Up to 7 hour(s) a day | Stairs | Up to 1 hour(s) a day |
Reaching | Up to 4 hour(s) a day | Ladder | Will not apply generally |
Balancing | Up to 1 hour(s) a day | Step stool | Will not apply generally |
Twisting | Up to 4 hour(s) a day | Excessive heat exposure | Will not apply generally |
Crawling | Up to 4 hour(s) a day | Excessive cold exposure | Will not apply generally |
Hands in water | Will not apply generally | Dust exposure | Will not apply generally |
Kneeling | Up to 4 hour(s) a day | Loud noise exposure | Will not apply generally |
Data Entry/Typing | Up to 4 hour(s) a day | Humidity exposure | Will not apply generally |
Unusual hearting or vison demands: None Specified |
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. |
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