JOB SUMMARY |
Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
- Maintain integrity and accuracy of all recurring contract records.
- Timely and accurate contract renewals.
- Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.
- Responsible to respond to all contract group emails and voicemails on a timely basis.
- Post Contract changes, credits/debits.
- Process Machine Relocations and Incoming ITT requests
- Provide information for cancellations, termination fees, etc.
- Escalation issues as appropriate.
- Other tasks as assigned
- Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
- Performs other job-related duties as assigned
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MANAGEMENT AND SUPERVISORY RESPONSIBILITY |
- Typically reports to: Area Admin Manager
- Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)
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JOB QUALIFICATIONS / SKILLS REQUIREMENTS |
- Basic math skills
- Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal
- Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills
- Organizational skills with ability to stay focused on deadlines
- Able to work independently and as a productive team member.
- Experience with E-Automate a plus
- Ability to use Microsoft Office Suite including Outlook, Word and Excel
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EDUCATION AND EXPERIENCE REQUIREMENTS |
- High school diploma or equivalent
- At least one year of data entry, order entry, or related office experience required.
- Customer service experience preferred.
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WORKING CONDITIONS |
- Regular business hours. Some additional hours may be required during peak periods.
- Travel requirements: 0%
- Climate controlled office environment during normal business hours.
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PHYSICAL REQUIREMENTS |
Sitting | Up to 8 hour(s) a day | Lifting | Up to 0 hour(s) a day, #0 pounds |
Walking | Up to 1 hour(s) a day | Pushing/ Pulling | Up to 0 hour(s) a day |
Standing | Up to 1 hour(s) a day | Climbing | Up to 0 hour(s) a day |
Bending/ Squatting/Stooping | Up to 0 hour(s) a day | Stairs | Up to 0 hour(s) a day |
Reaching | Up to 0 hour(s) a day | Ladder | Up to 0 hour(s) a day |
Balancing | Up to 0 hour(s) a day | Step stool | Up to 0 hour(s) a day |
Twisting | Up to 0 hour(s) a day | Excessive heat exposure | Up to 0 hour(s) a day |
Crawling | Up to 0 hour(s) a day | Excessive cold exposure | Up to 0 hour(s) a day |
Hands in water | Up to 0 hour(s) a day | Dust exposure | Up to 0 hour(s) a day |
Kneeling | Up to 0 hour(s) a day | Loud noise exposure | Up to 0 hour(s) a day |
Data Entry/Typing | Up to 8 hour(s) a day | Humidity exposure | Up to 0 hour(s) a day |
Unusual hearting or vison demands: None Specified |
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. |
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