Customer Service Representative
Description
JOB SUMMARY |
The Tier 1 Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department. This position talks to customers and records information into computer and ensures great customer service by performing the following duties. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
· Talks with customers by phone or email and receives orders for supplies and services · Provides timely and accurate information for incoming customer order status and product knowledge requests · Processes customer orders/changes/returns according to established department policies and procedures. · Works closely with the credit department to resolve credit hold situations · Performs problem Solving when needed · Helps customers with billing or service concerns · Provides timely feedback to the company regarding service failures or customer concerns |
MANAGEMENT AND SUPERVISORY RESPONSIBILITY |
· Typically reports to a Call Center Supervisor |
JOB QUALIFICATIONS |
KNOWLEDGE REQUIREMENTS |
· To perform this job successfully, an individual should have some telephone experience. · Completes additional tasks and assignments as requested by Tier 1 Call Center Manager. |
EDUCATION AND EXPERIENCE REQUIREMENTS |
· High School Diploma or Equivalent · Call Center experience a plus |
WORKING CONDITIONS |
· Regular business hours. Some additional hours may be required. · Travel requirements: Domestic: Up to 20% · Climate controlled office environment during normal business hours. |