Technical Support Agent

Customer Service Nashville, Tennessee


Onsite Only: Franklin, TN - Flex Hour Options Available    
Relocation Assistance Available    
We’re looking for a Technical Support Agent who will be responsible for providing world-class customer service via email and phone for our life-changing product, EveryDollar. We’re fast-paced and serious about helping people, but we love to have fun as well! 
What Winning Looks Like:        
  • Communicating clearly with our customers across multiple channels (phone calls & emails)
  • Effectively anticipating customer needs and providing empathy for their experience 
  • Having a product-minded, problem-solving mindset, and providing feedback to Product Managers 
  • Helping customers with budgeting/financial questions
  • Being a product expert on our digital products, like EveryDollar 
  • Troubleshooting technical issues with our digital products 
  • Using and editing Help Center articles to help customers self-serve 
  • Responding to feedback well and taking initiative 
  • Constantly learning, growing, and developing your skillset 
Skills Needed to Win:        
  • 1+ years of experience serving customers, solving problems, & helping people in a customer support role 
  • Experience solving technical problems is a plus, i.e. password reset, clearing cookies, and other tier I digital support questions
  • Strong written & verbal communication skills 
  • Passion for our products 
  • EveryDollar user preferred 
$40,000 - $50,000/year* + profit sharing + benefits
*Range depends on overall experience and level of skill
It's a calling, and we're on a mission to change lives. Join the crusade! Apply now.  
EOE, including disability/vets