Housing Care Navigator

Clinical Support Phoenix, Arizona


Description

Housing Care Navigator – Transitional Housing Services

Location: Mesa, AZ
Schedule: Full-Time | Non-Exempt

About the Role

Copa Health is seeking a dedicated and compassionate Housing Care Navigator to support individuals experiencing homelessness in achieving long-term housing stability. In this role, you’ll provide trauma-informed care, conduct housing assessments, and connect participants with critical community resources. You will play a vital part in empowering participants to overcome barriers, secure housing, and thrive.

What You’ll Do

  • Conduct intakes and needs assessments for participants.
  • Create individualized housing plans tailored to each member’s goals.
  • Provide trauma-informed, harm-reduction support and crisis intervention.
  • Coordinate with landlords, service providers, and community partners.
  • Assist participants in securing identification and housing documentation.
  • Advocate for tenant rights and educate members on lease responsibilities.
  • Facilitate workshops, peer support groups, and orientation sessions.
  • Maintain accurate case notes and documentation in the Homeless Information Management System (HMIS).
  • Meet consistently with members to address barriers and support housing goals.
  • Transport or accompany participants as needed for housing search and resource access.

Minimum Qualifications

  • Bachelor’s degree in Human Services, Social Work, Psychology, or related field OR equivalent combination of education and experience.
  • At least 1 year of experience working with individuals experiencing homelessness and/or behavioral health needs.
  • Ability to obtain a Level 1 Fingerprint Clearance Card within 8 weeks of hire.
  • TB test clearance (upon hire and annually).
  • Valid driver’s license and acceptable driving record.
  • Must pass pre-employment drug screening.

Key Skills & Abilities

  • Strong interpersonal and communication skills.
  • Experience working with diverse populations.
  • Skilled in crisis intervention, de-escalation, and trauma-informed care.
  • Proficient in Microsoft Office, HMIS, and EHR/EMR platforms.
  • Ability to manage a caseload in a fast-paced environment.
  • Team-oriented while able to work independently.

Why Choose Copa Health?

At Copa Health, we are dedicated to supporting the growth, well-being, and satisfaction of our team. As a Housing Care Navigator, you’ll enjoy:
  • Limitless Growth and Career Advancement: Explore diverse career paths with internal development opportunities.
  • Ongoing Career Development: Continuous training through our Organizational Development & Learning Department.
  • Generous PTO: Start with up to 3 weeks in your first year, plus an extra PTO day for Employee Well-Being.
  • Paid Holidays: 9 paid holidays annually.
  • Comprehensive Wellness Program: Health Coach support and wellness incentives to reduce healthcare costs.
  • Tuition Reimbursement: Up to $3,000 annually for educational growth.
  • Affordable Healthcare Options: Medical, Dental, and Vision plans.
  • Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
  • Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D insurance (up to $100,000).
  • Retirement Savings: 403(b) retirement plan with company match.
  • Employee Assistance Program: 6 free coaching sessions, 6 free therapy sessions, and wellness resources.
  • Additional Options: Pet Insurance, Additional Life/AD&D coverage, and more.