Office Assistant / Pathways of Hope
Description
About Copa Health
Copa Health is a leading nonprofit behavioral health organization dedicated to supporting individuals with mental health, developmental, and substance use challenges. Through innovative, compassionate, and community-based services, we empower the people we serve to live meaningful and fulfilling lives.
Position Summary
Copa Health is seeking a friendly, organized, and dependable Office Assistant to join our Pathways of Hope shelter team. This role is essential to keeping daily clinic operations running smoothly while supporting medical providers, case management staff, and the members we serve.
Key Responsibilities
- Schedule member's appointments, ensures service tickets are in order.
- Collects and validates insurance information.
- Records no-show and appointment changes.
- Creates and maintains member charts.
- Compiles clinical information as requested.
- Collects, monitors, scans, and enters data/information into the electronic health records or as assigned.
- As receptionist greets, receives, and escorts participants to appointments as needed.
- Handles matters as directed.
- Maintains communications with the staff.
- Completes reminder calls to the participants regarding their appointments.
- To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department, consistent with Copa Health productivity levels
Qualifications
- High School Diploma/GED.
- One (1) to three (3) years’ experience in office clerical setting. Medical and/or Behavioral health experience preferred.
- Proficiency in typing, using computer software, i.e., EHR/EMR systems, Word, Excel, and PowerPoint and Internet is essential.
- Complete all pre-employment and on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled.
- Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.
- Bi-Lingual (English/Spanish), preferred.
What You’ll Get
- At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members.
- Career Growth Opportunities and internal development programs
- Generous PTO – up to 3 weeks in your first year + additional wellness day
- 10 Paid Holidays annually
- Wellness Program with Health Coaching
- Tuition Reimbursement up to $3,000
- Affordable Medical, Dental, and Vision plans
- 403(b) retirement plan with company match
- Employee Assistance Program with free coaching and therapy sessions
- Additional benefits including life insurance, disability coverage, pet insurance, and more
Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.