Discharge Planning Specialist

Clinical Phoenix, Arizona


Join the Copa Team!    
Salary: $20.61 - 23.76 hourly 
When you join our team as a full-time Discharge Planning Specialist you’ll receive:   
  • Limitless growth and career advancement opportunities
  • 9 paid holidays per year and paid time off accrual
  • Access to health coach and wellness incentives
  • Tuition reimbursement up to $3,000
  • Medical Vision, and Dental
  • S.A., H.R.A, F.S.A. (with select medical plans)
  • Group Life/AD&D and Short-Term Disability
  • Long-Term Disability and Life/AD&D
  • 403(b) retirement plan with company match
  • Employee Assistance Program
JOB SUMMARY (Including, but not limited to)   
  • Collaborates with the Inpatient and Outpatient Care Team, assess individual needs to develop a plan with member that promotes long-term health and reduces the likelihood of re-admission. Serves as an added resource to the assigned primary case manager to facilitate individual engagement and follow-up in care, understand and implement post-discharge/post-visit medical orders and to coordinate more specialized post-discharge/post-visit placements (including skilled nursing centers, home health, and residential settings).
  • Facilitate communication and coordination with the Inpatient Team, RBHA, outpatient team-centered team, and family and/ or natural supports, in order to develop and implement the discharge plan.
  • Completes all necessary discharge planning documents and submits documentation and referral packages in a timely manner to the RBHA and community providers.
  • Coordinates with the Copa care team to ensure scheduling of post-discharge appointments within 72 hours of the discharge. Ensures follow-through with discharge recommendations and services, and identifies gaps in services
  • Ensures the care team implements necessary post-discharge services, including medication re-fills, transportation and needed follow up supports, including weekend and after hour visits.
  • Facilitates coordination and tracking of service referrals identified on the individual’s discharge plan.
  • Travel as required to attend discharge staffing, appointments, to obtain vital records and to attend community-based appointments as needed.
  • Serve as the primary responsible contact for CPRP Notifications and Hospital admissions/discharge notifications and alerts through the health information network.
  • High School Diploma / GED or Associates Degree with a combination of eight (8) years’ direct care experience, required.
  • Bachelor’s degree in behavioral health or related field and three (3) years direct care experience, preferred.
  • Previous experience in behavioral health or primary care with duties of case management and care coordination, preferred.
  • Demonstrated experience and knowledge in discharge planning and readmission prevention processes, preferred.
  • Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
  • Demonstrated ability to communicate, problem solve, and work effectively with people and in a team
  • Excellent organizational/time management skills with the ability to manage multiple priorities.
  • Strong assessment and motivational interviewing skills.
  • Ability to take initiative and see tasks to completion.
  • Knowledge of SSI, coordination of benefits, and insurance benefits.
  • Demonstrate empathy for their members (patients) and work cooperatively to develop a plan the member/patient is likely to follow.
  • Demonstrate dependability, reliability, and professionalism.
  • Maintain professional relationships and appropriate boundaries with participants, service providers, and internal and external customers.
  • Respond to emails and returns phone calls within 24 hours or the next business day.
  • Maintain cooperative and effective workplace relations with members of the patient centered treatment team.
  • Comply with required workplace safety standards
  • Comply with company’s incident reporting procedures.
  • Maintain confidentiality and adherence to HIPAA rules at all times.

Copa Health, powered by Marc Community Resources and Partners In Recovery, is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.
 Pre-Employment Criminal Background and Drug Testing Required. EOE.