Lead Care Advocate
Description
Lead Housing Care Advocate– Join Our Team at Copa Health!
Location: Arizona
Schedule: Full-time
Schedule: Full-time
At Copa Health, we believe in building brighter futures by helping individuals achieve safe and stable housing. We’re looking for a Lead Care Advocate that provides operational leadership and direct supervision to Care Advocates within a 24/7 transitional housing program. This role ensures a safe, welcoming, and supportive environment for participants transitioning through the program. The Lead Care Advocate coordinates daily operations, supervises staff, oversees participant move-ins and move-outs, manages supplies and meal services, and supports participants in accessing resources. This position is central to fostering dignity, safety, and empowerment for individuals served by Copa Health.
What You’ll Do
- Supervise and oversee daily tasks of Care Advocates and team members.
- Serve as a role model, mentor, trainer, and leader to Care Advocates.
- Act as a liaison with internal departments, external partners, and community stakeholders.
- Conduct staff meetings and provide coaching and feedback.
- Coordinate participants move-ins and move-outs, ensuring smooth transitions.
- Maintain accurate inventory of food, hygiene, and companion animal supplies; ensure timely ordering and distribution.
- Manage and supervise meal services to ensure timeliness, quality, and participant satisfaction.
- Monitor site conditions through rounds and wellness checks; ensure participant safety and security.
- De-escalate conflicts safely and appropriately; engage crisis resources as needed.
- Support participants in understanding and following program expectations.
- Engage participants with case management, life skills training, and employment readiness.
- Complete timely documentation in HMIS.
- Collaborate with the Senior Program Manager to align staff and program goals.
- Perform additional duties as required.
Supervisory Responsibilities
- This position directly supervises Care Advocates and provides coaching, training, and performance support.
Other Duties- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice.
What We’re Looking For
- High school diploma or GED required.
- Minimum 2 years of experience in behavioral health, transitional housing, or shelter services.
- Minimum 1 year of supervisory or leadership experience.
- Experience working with vulnerable populations.
- Must obtain Level 1 Fingerprint Clearance Card within 8 weeks of hire.
- TB clearance at hire and annually.
- Valid driver’s license with eligibility to drive company vehicles.
- Employment is contingent upon the successful completion of applicable background checks, fingerprint clearance, and drug screening, conducted in compliance with federal, state, and local laws.
What You’ll Get Working at Copa Health
When you join Copa Health, you become part of a supportive, mission-driven organization that invests in you:
- Competitive Pay with opportunities for growth.
- Generous Benefits Package including medical, dental, and vision coverage.
- Retirement Savings Plan with employer match.
- Paid Time Off & Holidays to recharge and spend with loved ones.
- Employee Assistance Program (EAP) for personal and family support.
- Professional Development & Training to help you grow your career.
- A welcoming, inclusive culture where your voice matters.
- The chance to make a real difference in the lives of individuals and the community.