Description

Essential Job Duties and Responsibilities:

• Conduct outreach and navigation services in teams of 2-3, engaging with individuals in parks, libraries, faith-based communities, freeway underpasses, and similar areas.
• Provide information on health, wellness, and prevention services.
• Assist individuals in completing applications for benefits such as AHCCCS, SSI/SSDI, unemployment, and SNAP, as well as housing services, rental/utility assistance, and employment-related services.
• Help individuals obtain necessary documentation, including photo IDs, social security cards, and birth certificates.
• Connect individuals with community-based resources and educate them on available services.
• Work in unpredictable and fast-paced environments with individuals facing homelessness, legal challenges, and/or mental health or substance use issues.
• Oversee program development, monitoring, enrollments, and scorecard maintenance.
• Collaborate with Copa Health programs to provide appropriate short-term and long-term services.
• Offer case management-like services, including referrals and follow-ups, ensuring coordination of care.
• Maintain accurate records of services provided through the HMIS, electronic health records, and intake forms.
• Submit program reports as required.
• Connect individuals who are not enrolled in the Behavioral Health System with Copa Health Outpatient Health Home or other community agencies for assessment.
• Provide various covered services that have encounter value once enrolled in the electronic health record.
• Transport individuals as needed.
• Perform other duties as assigned.

Minimum Qualifications:

1. High school diploma or GED required.
2. At least one year of experience as a Navigator or working with people experiencing homelessness.
3. Peer Support Training certification preferred or willingness to obtain certification.
4. Lived experience in homelessness, mental health challenges, substance use, or trauma preferred.
5. Knowledge of community resources in Arizona.
6. Satisfactory work record as determined by Human Resources.
7. Successful completion of Copa’s training program.
8. Fingerprint clearance card from the Arizona Department of Public Safety or eligibility to obtain one within eight weeks of hire (Good Cause Exception must be resolved before the hire date).
9. Pre-employment drug screening required.
10. TB test clearance required at hire and annually.
11. Valid Arizona driver’s license with state-minimum insurance coverage and ability to meet Copa Health’s driving requirements.

Knowledge, Skills, and Abilities:

Mental Functions:

• Strong problem-solving skills.
• Ability to adapt to changing environments.
• Visual monitoring of surroundings.
• Crisis management skills.
• Attentiveness and professionalism.
• Ability to work with diverse populations.
• Proficiency in technology and advanced computer skills.
• Strong mathematical skills (addition, subtraction, multiplication, division).
• Ability to train and instruct others.
• Commitment to person-centered care.
• Effective relationship-building with stakeholders.

Physical Requirements:

• Walking, standing, and sitting for extended periods.
• Driving individuals in company or personal vehicles.
• Bending, twisting, and turning.
• Reading, writing, and typing.
• Completing annual TB testing.

Equipment Used:

• Personal and company vehicles (for approved drivers).
• Computers, including email, NextGen, Kronos, and other required systems.
• Telephones, cell phones, and fax machines.

Health & Safety Responsibilities:

• Maintain a safe and hazard-free work environment.
• Report equipment malfunctions to supervisors.
• Follow safety protocols in emergency situations.
• Report infections, infestations, accidents, and incidents.
• Exercise safe driving habits and avoid using mobile devices while driving (except hands-free).

Communication Skills:

• Strong verbal, non-verbal, and written communication skills.
• Active listening and ability to meet individuals where they are.
• Proficiency in using technology such as iPads, computers, and cell phones for communication and data organization.

Interpersonal Skills:

• Ability to work cooperatively and contribute to effective teamwork.
• Adherence to agency policies and licensure requirements.
• Respectful and professional interactions with individuals, families, colleagues, and external partners.
• Capacity to work with diverse personalities, establish credibility, and maintain professionalism.
• Dependability and reliability in workplace and community settings.
• Positive tone in interactions with colleagues, members, families, and stakeholders.
• Strong skills in empathy, compassion, tact, maturity, flexibility, resourcefulness, and professionalism.

Working Environment:

• Primarily field-based, traveling throughout Mesa 90% of the time.
• Standard work schedule: Monday – Friday.
• Physical demands include standing, walking, driving, and occasional lifting (up to 50 lbs).