Description

• Lead daily program operations to ensure compliance with all applicable rules, regulations, and Copa Health policies
• Serve as a role model, mentor, and trainer to BHT staff
• Communicate program expectations and updates to staff in partnership with the Program Manager
• Review daily billed-units/productivity reports and support staff in meeting required standards
• Recognize high performers and coach team members needing support; help implement improvement plans
• Create weekly activity schedules to boost member engagement and recovery goals
• Track and request required monthly scorecard documents from clinical teams
• Maintain key program records (room checks, health surveys, safety/supply checklists, trackers, etc.)
• Ensure documentation is completed within 24 hours and incident reports are submitted on time
• Coordinate staffing and participate in leadership meetings
• Oversee resident schedules, appointments, medications (as applicable), and home cleanliness/maintenance standards
• Use de-escalation and crisis-defusing techniques to maintain safety and stability

• HS Diploma/GED plus 2–3 years of behavioral health experience, OR
• Associate degree plus 1–2 years of behavioral health experience, OR
• Bachelor’s degree (related or non-related) plus 1 year of behavioral health experience

• Must be 21 years or older
• Valid Arizona Driver’s License with acceptable driving record
• Experience supporting multicultural and low socio-economic populations
• Level 1 Fingerprint Clearance Card (or ability to obtain within 8 weeks of hire)
• TB test clearance at hire and annually

• Strong leadership, mentoring, and team-building skills
• Calm, confident crisis response and effective de-escalation
• Organized, dependable, and able to prioritize competing needs
• Clear, professional communication (verbal & written)
• Client-centered mindset with empathy and integrity
• Comfortable with documentation and technology (EHR/EMR, MS Office)
• Commitment to confidentiality and HIPAA compliance

• Limitless Growth & Career Advancement Opportunities: Thrive through diverse career paths and internal development programs.
• Career Development: Access ongoing training and development through our Organizational Development & Learning Department.

• Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an extra PTO day for Employee Well-Being.
• Paid Holidays: Celebrate 9 paid holidays annually.

• Wellness Program: Work with our expert Health Coach and earn wellness incentives to reduce costs.
• Employee Assistance: Get 6 free coaching and 6 free therapy sessions, plus wellness content and services.

• Affordable Health Care Plans: Medical, Vision, and Dental plans.
• Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
• Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
• Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed Vision, Pet Insurance, Additional Life/AD&D Insurance, and more.

• Tuition Reimbursement: Up to $3,000 for educational advancement.
• Retirement Savings: 403(b) retirement plan with company match.