Lead Medical Assistant
Description
Join Our Team as a Full-Time Mental Health Professional and Enjoy Exceptional Benefits!
What You’ll Get…
At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time mental health professional, you'll benefit from:
- Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
- Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
- Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
- Paid Holidays: Celebrate 9 paid holidays annually.
- Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
- Tuition Reimbursement: Receive up to $3,000 for educational advancement.
- Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
- Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
- Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
- Retirement Savings: Benefit from 403(b) retirement plans with a company match.
- Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
- Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!
Who We Need
Under the direction of a licensed provider (BHMP), the Lead Medical Assistant performs all duties of the Medical Assistant while functioning as the resource person to other non-licensed staff. This position acts as a working Lead for the day-to-day operations of the designated clinic. The Lead is a liaison between management and staff and keeps the leadership team apprised of early personnel issues. The daily duties of this position include but are not limited to direction of workflow and patient care under a licensed health care provider. The position drives communication between clinical staff to ensure safety, quality, and overall process compliance. The Lead Medical Assistant administratively reports to the campus Program Director and clinically to the Chief Psychiatrist. Additional direction is received from other clinical organizational and campus leadership as appropriate.
Under the direction of a licensed provider (BHMP), the Lead Medical Assistant performs all duties of the Medical Assistant while functioning as the resource person to other non-licensed staff. This position acts as a working Lead for the day-to-day operations of the designated clinic. The Lead is a liaison between management and staff and keeps the leadership team apprised of early personnel issues. The daily duties of this position include but are not limited to direction of workflow and patient care under a licensed health care provider. The position drives communication between clinical staff to ensure safety, quality, and overall process compliance. The Lead Medical Assistant administratively reports to the campus Program Director and clinically to the Chief Psychiatrist. Additional direction is received from other clinical organizational and campus leadership as appropriate.
MINIMUM QUALIFICATIONS:
- Completion of an approved Medical Assistant training program.
- Medical Certification preferred.
- At least three years of medical assistant job experience required.
- Bilingual (English/Spanish) preferred.
- Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire
JOB SUMMARY (Including, but not limited to)
- Provides floor leadership to assigned clinic(s).
- Leads and facilitates daily MA huddles for effective and efficient clinical and service operations.
- Daily responsibilities include but are not limited to appointment and schedule management, daily staffing/coverage assignments, and compliance monitoring to ensure appropriate standards.
- Communicates effectively to coworkers, members, and families (where appropriate), while also demonstrating a positive, caring attitude.
- Initiates first-line service recovery when appropriate.
- Continually monitors staff competency and scope of practice and reports observed concerns to clinical or operational leadership as appropriate.
- Performs quality audits as directed.
- Serves as a resource to ensure proper onboarding and training of staff.
- Specific duties include but are not limited to preceptor course completion, peer leadership training, service excellence & patient flow expectations, and use of tools for reporting (no-show, health information system, and occurrence reporting).
- Is responsible for successful and effective interdisciplinary collaboration.
- Collaborates daily with other MAs, RNs, BHMP/PCPs, and campus leadership as needed to ensure smooth, efficient flow for quality member care.
- Daily reporting includes but is not limited to written and/or verbal documentation of concerns/suggestions to include member data and staffing concerns, through-put issues/suggestions, and supply/equipment inventory/issues to the Lead Nurse or other campus leadership as appropriate.
- Works alongside peers with responsibilities in addition to existing member care role.
- Completes all clinical documentation in a timely manner in accordance with policies, procedures, HIPAA, and clinical protocols.
- Participates in trainings and meetings for educational growth.
- Represents the department as a leader (first adopter) on organizational initiatives.
- Performs and meets best practice standards and quality and key performance indicators set forth by the organization.
- Adheres to all agency policies, licensure, and training requirements.
Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Pre-Employment Criminal Background and Drug Testing Required. EOC