Description

Lead Housing Care Advocate– Join Our Team at Copa Health!

What You’ll Do

• Supervise and oversee daily tasks of Care Advocates and team members.
• Serve as a role model, mentor, trainer, and leader to Care Advocates.
• Act as a liaison with internal departments, external partners, and community stakeholders.
• Conduct staff meetings and provide coaching and feedback.
• Coordinate participants move-ins and move-outs, ensuring smooth transitions.
• Maintain accurate inventory of food, hygiene, and companion animal supplies; ensure timely ordering and distribution.
• Manage and supervise meal services to ensure timeliness, quality, and participant satisfaction.
• Monitor site conditions through rounds and wellness checks; ensure participant safety and security.
• De-escalate conflicts safely and appropriately; engage crisis resources as needed.
• Support participants in understanding and following program expectations.
• Engage participants with case management, life skills training, and employment readiness.
• Complete timely documentation in HMIS.
• Collaborate with the Senior Program Manager to align staff and program goals.
• Perform additional duties as required.
• Supervisory Responsibilities
• This position directly supervises Care Advocates and provides coaching, training, and performance support.
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice.

What We’re Looking For

• High school diploma or GED required.
• Minimum 2 years of experience in behavioral health, transitional housing, or shelter services.
• Minimum 1 year of supervisory or leadership experience.
• Experience working with vulnerable populations.
• Must obtain Level 1 Fingerprint Clearance Card within 8 weeks of hire.
• TB clearance at hire and annually.
• Valid driver’s license with eligibility to drive company vehicles. 
• Employment is contingent upon the successful completion of applicable background checks, fingerprint clearance, and drug screening, conducted in compliance with federal, state, and local laws.

What You’ll Get Working at Copa Health

• Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs. 
• Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department. 
• Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being. 
• Paid Holidays: Celebrate 10 paid holidays annually. 
• Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs. 
• Tuition Reimbursement: Receive up to $3,000 for educational advancement. 
• Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans. 
• Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans. 
• Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000. 
• Retirement Savings: Benefit from 403(b) retirement plans with a company match. 
• Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services. 
• Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more! 

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.