Sales Support Specialist, Amazon
Job ID 2023-01315
Description
The Sales Support Specialist is responsible for supporting the sales team through the management of new item set-up processes, catalog maintenance, and ensuring that all product information is accurate and up to date. This role plays a key part in maintaining efficient operations between the sales, marketing, and logistics teams to ensure timely product availability and proper representation in sales catalogs.
Responsibilities:
- New Item Set-Up:
- Oversee accurate and timely set-up of new products in the company’s database or catalog system.
- Collaborate with various departments (product development, marketing, logistics, etc.) to gather the necessary product details (descriptions, pricing, inventory levels) for new products.
- Ensure all new product data complies with internal systems and meets quality standards for presentation in catalogs and online platforms.
- Catalog Management:
- Update and maintain product catalogs, product variations, ensuring that all information is current, accurate, and aligned with the company’s offerings.
- Recommend optimizations for SEO content needs
- Regularly review and audit catalog entries to identify and resolve discrepancies, outdated content, or missing data.
- Work closely with the sales team to ensure that all catalog products are presented in an appealing, organized, and easy-to-navigate manner.
- Data Entry and Reporting:
- Input and maintain accurate product information, including pricing, descriptions, images, and specifications in internal and external systems.
- Generate reports on product performance, catalog updates, and new product launches for sales and management teams.
- Analyze product trends and provide feedback to the sales team on best-sellers and underperforming items.
Cross-Functional Coordination:
- Communicate regularly with the sales, marketing, and supply chain teams to ensure the smooth execution of new product launches and catalog updates.
- Assist with product-related inquiries from the sales team, customers, and other departments.
- Support in the preparation of sales presentations, proposals, and promotional materials by providing accurate product details.
- Product Lifecycle Support:
- Manage product lifecycle stages from introduction to phase-out, ensuring timely updates in the catalog.
- Coordinate the removal or deactivation of outdated or discontinued products from the catalog and internal systems.
Essential Qualifications:
- Bachelor’s Degree in Business, Marketing, or related field (or equivalent work experience).
- 1-3 years’ experience in sales support, catalog management, or product data entry role.
- Strong analytical and problem-solving capabilities, with high attention to detail.
- Proactive approach to maintaining up-to-date and accurate product catalogs.
- Ability to adapt to new technologies or systems as the business evolves.
- Experience in managing online content a plus.
- Proficient in Microsoft Office with advanced training in Excel.
- Proficient in database management.
- Familiarity with product information management (PIM) or catalog management software is a plus.
- Experience as strong supporting role in Sales Team setting – team player.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
Environmental Factors:
- Working conditions are normal for an office environment.
- Must be able to travel domestically as needed.
- What we offer:Competitive compensation and bonus programsComprehensive Medical/Dental/Vision plansGenerous Paid Time Off ProgramsLife and Disability InsuranceFSA/HSA/Dependent Care FSA401k and company matchCommuter Shuttle to/from train station