Personal Video Advocate
Description
Pay Rate - $19 Per hour
**Candidates must live within a commutable distance to Moon Township, PA, 15108 USA.
OBJECTIVE
Provide courteous, prompt and excellent member service remotely through Interactive Teller Machines (ITMs). Answer all incoming calls, processing a variety of financial transactions and giving general account and loan information in a pleasant and professional manner. Build relationships by suggesting appropriate products and services to fit the members’ needs.
WORKING HOURS:
Scheduled between the hours of:
Monday-Friday: 6:50am-7:10pm Rotating shifts
Saturday: 8:50am-2:20pm Rotating approximately 2 per month
Telecommuting available after completed training
MINIMUM QUALIFICATIONS
- High School diploma or equivalent required
- Similar or transferable experience required
- Excellent member service skills
- Experience communicating via virtual technology (Skype, Face Time, Video Conference, etc.)
- Comfortable on camera, maintaining a friendly and professional appearance
- Proficient computer skills, including ability to operate multiple monitors and software systems
- Professional written communication skills
- Ability to handle a variety of duties
- Ability to maintain accuracy in a fast-paced environment
- Detail oriented
- Flexibility in workings hours
- Dependable with a good attendance record
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accurately process transactions of all types such as deposits, withdrawals, and loan payments, through video session with the Interactive Teller Machines
- Answer member inquiries and provide appropriate suggestions to financial needs
- Maintain thorough knowledge of Clearview services, products, policies and procedures
- Keep abreast of promotional and marketing mailings
- Uphold member confidentiality, following security and fraud prevention policies and procedures
- Build relationships by educating members on Clearview products and services to help them live a better life.
- Work a variety of shifts based on operational needs
- Exceptional written, verbal, and communication skills
- Attend scheduled meetings and training sessions, remotely or in person, set by your manager
- Meet average call volume goal and other key performance indicators (KPIs)
- Handle other duties as assigned
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success
Note: Candidate will need to have a home space that can accommodate a large backdrop for on screen video purposes.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.