Customer Service Attendant (Community Centres)

Neighbourhood Programs and Services Division


Customer Service Attendant (Community Centres)

Competition Number


Job Code


Posting Date

August 4, 2023

Closing Date

Until Filled

Job Status

Continuous Part-Time


The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.


The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener


Position Overview:

We are seeking a Customer Service Attendant, Community Centres to support the day-to-day operations at all of our 14 Community Centres.  Successful applicants must be highly motivated individuals who can work independently and responsibly in assessing and responding to situations.


The Neighbourhood Programs and Services (NPS) Division has 14 Community Centres throughout the City of Kitchener. Applicants must have the ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds. Preference will be given to those who have worked with a varied clientele including street involved people, those suffering from mental health and addiction issues, and sensitive populations.   Successful applicants for this position should be able to draw upon exceptional customer service skills and to be a great team player. 



  • Ensure safe and efficient operation of the Community Resource Centre
  • Provide positive customer service in all aspects of job functions
  • Provide general office assistance as directed by centre staff
  • Provide general facility upkeep
  • Performs patron program registration functions
  • Attends to rentals on assigned shifts and performs all related rental duties
  • Performs other related duties as assigned


Please note the applicant must be available to work a variety of shifts including evenings, weekends, daytime, and holidays.



  • A secondary school diploma
  • 6 months related experience would be an asset
  • A current Emergency First Aid Certification or be willing to obtain prior to start date
  • Proven ability to work independently with an ability to manage multiple tasks and job functions
  • Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting
  • A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons
  • Mathematical skills and the ability to reconcile funds for partner agencies and City monies collected during shift
  • the ability to work effectively in a team environment
  • Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
  • Experience with administration, volunteer groups, and community programming would be an asset
  • Reliable transportation to travel to a variety of locations would be an asset
  • Ability to speak multiple languages would be considered an asset
  • Must be reliable with a good attitude and employment record



The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.


We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.


We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.


Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."



Community Services


Neighbourhood Programs and Services

Union Affiliation


Number of Positions


Hours of Work

Up to 24 hours per week (hours vary)


Initial Location





Salary Range

$17.80 - $18.69 per hour