Description

What You’ll Do:

The Marketing Coordinator plays a key role in supporting both marketing and customer experience initiatives. The role supports the Marketing Manager by maintaining website content, managing CRM campaigns, developing educational materials, and assisting with a range of administrative and creative projects.  In addition, this position helps facilitate How to Buy a Home Workshops and manages Eliant Customer Service reporting and activities. 

Your Key Responsibilities Include:

• Collaborate with the Corporate Marketing team to execute creative briefs and manage requests for marketing collateral. 
• Help manage and update the company website content to ensure accuracy, engagement, and relevance, including educational blogs and videos. 
• Use design tools such as Adobe Creative Suite and Canva to create engaging, educational, and brand-aligned content. 
• Support the Marketing Manager with CRM maintenance and campaign activities. 
• Drive customer engagement through optimized campaign workflows, automation, and impactful content strategies. 
• Monitor and manage Google reviews and homebuyer surveys, ensuring timely and professional responses. 
• Support Inspire Home Loan and Century Communities’ How to Buy a Home Online Workshop by helping coordinate and facilitate events as needed. 
• Provide administrative and reporting support for Eliant Customer Satisfaction surveys. 
• Assist with initiatives aimed at enhancing customer satisfaction, improving the homebuying experience, and increasing customer retention. 
• Support additional marketing initiatives and perform other duties as assigned. 

What You Have:

• Strong understanding of the full loan lifecycle, from pre-qualification through post-closing. 
• Proficiency in Microsoft Office Suite, Canva, and other editing or creative software. 
• Creative, proactive thinker with a passion for improving the customer experience. 
• Exceptional public speaking and presentation skills. 
• Excellent written and verbal communication abilities. 
• Highly organized, deadline-driven, and able to manage multiple priorities in a fast-paced environment. 
• Flexible, self-motivated, and able to work independently. 

Your Education and Experience:

• Bachelor’s degree, or an equivalent combination of education and experience, required. 
• At least 3 years of experience in the financial services industry, with a focus on customer service, preferred.
• At least 1 year of experience in customer engagement and/or marketing activities.

Systems the position will be working in:

• Microsoft Office Suite, including Word and Outlook 
• Canva and other editing software 
• Eliant Transport 

About Parkway Financial Group:

As an affiliate of Century Communities—one of the nation's largest homebuilders and industry leader in online sales—we strive to make the dream of homeownership possible. We are proud to be part of the company’s mission to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers.