Loan Processor
Description
What You’ll Do:
The Loan Processor achieves production goals and ensures exceptional customer service by maintaining a thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, and complying with Federal and State compliance policies.
What You'll Do:
- Analyze conditions for conventional and government loan programs to ensure compliance with investor specifications (AUS and underwriters).
- Review and verify accuracy of all documentation to ensure guidelines are met.
- Set and explain proper expectations for the loan process and documentation needed to complete the loan application.
- Collect applicable conditions from the borrower for submission to underwriting.
- Proactively communicates with all parties (buyer, title/escrow, internal staff), providing timely updates and gathering all required documentation to ensure all conditions are met and full loan approval obtained.
- Notify Loan Officer of potential Change of Circumstances requiring a new Loan Estimate to be issued.
- Ability to process 19-22 closed loans per month and manage a pipeline of 45-60 loans.
- Ability to handle stress and escalations in a friendly, helpful manner.
- Follow up after loan closes to congratulate, thank, and provide the next steps to the customer.
- Respond to all Post-Closing phone calls/emails received, including applicants, approved borrowers, Inspire Home Loans staff, Century Communities staff, escrow, or title representatives.
- A willingness to cross-train and assist with other roles as directed by management.
- Perform other duties as needed or assigned.
What You Have:
- Knowledge of FNMA / FHLMC and FHA/VA/USDA programs required.
- Proficiency in DO, DU, LPA, and other AUS technology.
- Strong familiarity with loan origination systems, Encompass a plus.
- Teamwork attitude, ability to work independently, and be self-motivated.
- Familiar and up to date on mortgage regulatory compliance, practices, and procedures.
- Excellent written and oral communication skills.
- Strong analytical skills and detail oriented.
- Ability to organize and prioritize assignments, manage, and perform multiple tasks.
- Must have a sense of urgency and the ability to meet strict deadlines.
- Willingness to work overtime if necessary.
- An outstanding level of customer service skills.
- Bilingual - Spanish speaking
Your Education and Experience:
- A high school or equivalent is required.
- A minimum of 3-5 years of loan processor experience, builder preferred.
- Bilingual/Spanish speaking
About Inspire Home Loans
As an affiliate of Century Communities—one of the nation's largest homebuilders and industry leader in online sales—we strive to make the dream of homeownership possible. We’re proud to be part of the company’s mission to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers. We’re committed to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.
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