Center for Elders' Independence Careers

The Position: Under the supervision of the Dispatch Supervisor, the Transportation Dispatcher is responsible for scheduling and coordinating the dispatch of all CEI transportation services to program participants. Utilizing the routing and scheduling software; manages alert screen logs, reviews past, current, and future trips, on-time performance, vehicle availability, cancels trips as needed, and confirms end of day route duties are complete.

DUTIES AND RESPONSIBILITIES:

1. Manage alert screen to log and review trips and drivers performance.
2. Document and report any unusual incidents with drivers and/or participants.
3. Manage vehicle availability and routes accordingly.
4. Make sure all trips are accounted for. No open will-calls, no unassigned trips, no runs with no driver.
5. Manage trip adjustments as needed.
6. Make sure all drivers are accounted for and performing driver end of day duties.
7. Prepare for next hours of business. Review upcoming trips in the schedule.
8. Cancel any trip that is still open that will not be performed.
9. Follow up with participants on cancelations and communicate to appropriate departments as needed.
10. Act as a liaison between the transportation department and center staff for related updates and answers.
11. Communicate any changes or adjustments with contracted transportation services in tandem with dispatch manager
12. Assist with maintaining the transportation hub and or all changes to participant profiles or schedules.
13. Attend routing and scheduling software company offered educational programming to maintain competency with software functionality.
14. Follow all CEI Policies and Procedures.
15. Comply with all agency training requirements including department specific meetings and trainings.
16. Maintain safe working environment by following CEI’s safety P&P’s.
17. Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups.
18. Perform other duties as assigned in a positive and helpful manner.

QUALIFICATIONS:

1. High school diploma or equivalent.
2. 1-2 years’ Experience working in a dispatch or related administrative function.
3. Excellent interpersonal skills.
4. Strong computer skills – word processing, spreadsheets and databases.
5. Phone Experience in a call center environment is a plus.
6. Strong organizational skills.
7. Ability to effectively problem-solve complex issues.
8. Strong verbal and written communication skills
9. Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
10. Bilingual a plus but not required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends.
2. Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Signature: ___________________________Date:__________________________

SUPERVISED BY:   Dispatch Supervisor

POSITION SUPERVISES: None

Updated 2.15.24