Collections Director
Description
About the Job
The Collections Director oversees the institution's collection efforts, ensuring timely and effective recovery of outstanding balances while maintaining strong relationships with students and families. This role is pivotal in enhancing financial stability and supporting the institution's mission through strategic collection practices.
About CCU
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
Colorado Christian University was founded in 1914 on two principles — grace and truth. CCU’s scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.
A leader in higher education, the University has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
CCU offers more than 200 degree program options for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.
Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. CCU invites you to explore how you may use your calling and gifts at the University.
What is most appealing about working at CCU?
- Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
- Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
- Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
- Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
We’re looking for candidates who have:
- A bachelor’s degree from an accredited college/university in business administration, accounting, or related field (preferred).
- Ten+ years of accounts receivable collection experience.
- Strong analytical and problem solving-skills. Proficiency in data analysis and reporting tools.
- Knowledge of relevant regulations and compliance issues.
- Excellent communication and interpersonal skills. Ability to handle sensitive situations with empathy and professionalism.
- Proficient use of Microsoft Office tools, particularly strong Microsoft Excel skills.
- Ellucian Colleague experience (preferred).
Key Job Duties
Mission Contribution
CCU’s mission is Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Collection Director contributes to the mission by being member of a Christ-centered accounting team that is committed to serving CCU students, employees, and constituents with grace and truth.
Manage Collections
- Oversees all activities within CCU’s collection functions including all student accounts, vocational rehab, and military tuition assistance programs.
- Create and execute comprehensive collection strategies to minimize outstanding debt while ensuring compliance with legal and institutional policies.
- Establish and update collection policies and procedures, ensuring alignment with best practices and regulatory requirements, resulting in a significant impact on CCU’s accounts receivables and collection activities.
- Collaborate with VP and AVP to align collection strategy with the overall goal of CCU.
Student Accounts
- Proactively task Service Central and Financial Aid to pursue payment options for delinquent student accounts. Work closely with financial aid, admissions, and other departments to ensure a cohesive approach to student accounts.
- Foster positive relationships with students and families, addressing concerns and negotiating payment plans when necessary.
- Analyze and allocate past due student accounts and payments.
- Assist with student account issues.
- Review past due student accounts and make recommendations for bad debt write-offs.
Agency Collections
- Collect from vocational rehab and military tuition assistance programs including billing and account reconciliation.
- Direct all aspects of third-party debt collectors including pre-collection and collection agencies.
- Knowledge and compliance of legal standards for debt collection of state and federal laws.
- Negotiate and create contracts with pre-collection clients and collection agency clients. (contingency fees, cost of business, constant review of collection rates and amounts, etc.) and insuring collection rates and activity are competitive and professional according to CCU and industry standards.
Additional Collection Duties
- Monitor accounts receivable/ collections issues and implement improvements.
- Ensure compliance with all federal, state, and institutional regulations related to collections.
- Prepare regular reports on collection performance, trends, and metrics to present to senior leadership. Analyze data to identify areas for improvement.
- Perform other duties as assigned.
Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You may be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process. The pay range for this job is $70,000 to $75,000 annually. Pay is assigned by reviewing a combination of job-related factors that may include: internal/external pay equity, the salary structure/pay grade, or a candidate’s qualifications/experience for the job. A wage range posted is not a guarantee of a specific wage and CCU reserves the right to make pay decisions based on economic and equity considerations. CCU does not determine pay based on sex or any other protected status.
Application Deadline
Applications will be accepted until position is filled.
Spiritual Requirements
- Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.
- Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.
- Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.
- Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.