Manager- Financial Operations
Description
Join Team CARFAX as a Manager- Finance Operations
Isn’t it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2025!
We are seeking a detail-oriented and experienced Manager - Finance Operations to lead a team of approximately five employees. The team is responsible for analyzing customer contracts to ensure their accuracy and completeness, researching customer eligibility, and entering contract terms and details into our billing system. The Manager will oversee various queues within the CRM system for contract setup and maintenance updates and respond to internal inquiries regarding contract information. Additionally, the Manager will coordinate with the pricing operations team, as well as sales and account management teams, to ensure business rules are properly documented and followed. This role includes the critical responsibility of ensuring that all customer accounts are activated accurately and promptly according to our current terms of service.
We are seeking a detail-oriented and experienced Manager - Finance Operations to lead a team of approximately five employees. The team is responsible for analyzing customer contracts to ensure their accuracy and completeness, researching customer eligibility, and entering contract terms and details into our billing system. The Manager will oversee various queues within the CRM system for contract setup and maintenance updates and respond to internal inquiries regarding contract information. Additionally, the Manager will coordinate with the pricing operations team, as well as sales and account management teams, to ensure business rules are properly documented and followed. This role includes the critical responsibility of ensuring that all customer accounts are activated accurately and promptly according to our current terms of service.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days in the office per week, subject to change with future business needs.
What you’ll be doing:
- Directly manage, train, and develop a team of approximately five individuals.
- Establish performance metrics and conduct periodic performance evaluations.
- Evaluate training requirements for the team and update training documentation on a periodic basis.
- Prepare and coordinate training sessions with the inside sales team on current processes.
- Interpret sales contract terms and apply established business rules.
- Establish and report on standard Service Level Agreements (SLA) metrics on a monthly basis.
- Ensure the team meets productivity and quality standards.
- Collaborate with Sales leadership and representatives on escalated issues.
- Analyze trends in contract setup to identify efficiencies.Utilize data analytics to enhance business processes and improve efficiency.
- Work with technology and project services teams on system changes to support business initiatives.
- Maintain a highly efficient team with low error rates.Identify and implement process improvement ideas between sales and finance operations.
- Leverage multiple technologies and data-driven analysis to report impacts and improve satisfaction between teams.
- Periodically review and update existing business rules to ensure relevance and accuracy.
What we’re looking for:
- Bachelor’s degree in Finance, Accounting, or a related field.
- 5+ years of proven leadership experience managing a team in a fast-paced environment.
- Experience working closely and successfully with internal Sales, Customer Service, and/or Pricing teams to ensure business rules and accuracy.
- Strong Microsoft Office skills, particularly advanced Excel skills (pivot tables, advanced formulas, and data analysis tools).
- Previous knowledge and experience with CRM systems (Salesforce a plus).
- Ability to multi-task with a strong attention to detail.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities.
- Demonstrated creative thinking and the ability to suggest innovative solutions.
- Ability to identify and implement process improvements.
- Skilled in analyzing data to identify trends and potential issues.
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / RRSP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.