Description

Join Team CARFAX as a Technical Writer

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

As a Technical Writer you will report directly to the Salesforce Manager. We are looking for an individual that will be central to continually improving and enhancing the Salesforce platform for our organization. Our mature Salesforce instance serves as the operational hub for sales and support which requires us to continually provide cutting edge technology solutions. You will work alongside our Team of Administrators and Developers to collaborate on solution based on stakeholders requirement.

At CARFAX we believe in power of teamwork and value in-person interactions so that we can collaborate and thrive together. This role has an expectation of 3 days in our Centreville, VA office per week, subject to change based on future business needs.

What you’ll be doing:

• Prepare, review, revise and maintain existing documentation to align with Salesforce updates and new features. 

• Write, format, edit, review and proof procedural and technical information for technical and non-technical users.

• Review potential releases for documentation within the Salesforce Metadata.

• Assist in planning, scheduling and tracking documentation work to correspond with release schedule.

• Collaborating with cross function teams to gather information and understand complex technical concepts.Participate in stakeholder meetings to obtain solutions based on stakeholders requirements.

What we’re looking for:

• Bachelor's degree in Technical Communication, Information Technology, or a related field.  

• Proven experience in technical writing, preferably within software or technology environment.

• Strong understanding of Salesforce Platforms and functionalities is highly desirable.

• Exceptional written communication skills, including the ability to explain complex concepts clearly. 

• Proficiency in using documentation tools and softwares such as Confluence Markdown, or Adobe FrameMaker.

• Strong attention to detail and ability to review documents for accuracy and clarity.

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies

• 4-Day summer work weeks and a winter holiday break

• 401(k) / DCPP matching

• Annual bonus program

• Casual, dog-friendly, and innovative office spaces

• For a comprehensive list of benefits please visit our website https://https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work

• 9X Washingtonian Great Places to Work

• 9X Washington Post Top Workplace

• St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.