Product Manager - Reliability & Repair Costs

Marketing - Canada Positions London, Ontario Toronto, Canada


Join Team CARFAX as a Product Manager - Reliability & Repair Costs 

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.  One last thing: Our four-day week continues in Summer 2023!

We’re are seeking a Product Manager to help CARFAX become an industry leader in the Used Car Reliability space. As the Product Manager – Reliability & Repair Costs, you will lead our newest product, Reliability & Repair Costs, aimed at helping consumers and dealers understand the potential risks and costs of unexpected future repairs.  You’ll orchestrate teams of talented and passionate statisticians, analysts, engineers, researchers, and designers to distribute CARFAX Reliability & Repair Costs everywhere.

This role has an expectation of 3 days in the office per week, subject to change based on future business needs.

What you’ll be doing:

  • Lead CARFAX’s Reliability & Repair Cost product strategy designed to help consumers and dealers understand the likelihood of unexpected costly repairs before they buy a vehicle.
  • Lead cross-functional teams - including engineering, project management, design, analytics, and user research - in the ideation, UX design, technical development, and launch of innovative products.
  • Collaborate and communicate with analytical and technical teams to bring the reliability data model in-house and continue to optimize it over time.
  • Make decisions based on qualitative and qualitative data. Deeply understand used car shopper needs, pain points and behaviors, and transform that knowledge into a cohesive roadmap of features and consumer insights that align to company goals.
  • Work with UX design and research to determine the optimal consumer display within the CARFAX product suite.
  • Manage multiple internal stakeholders and interact with members of the Senior Management team.
  • Translate your product vision into detailed functional specifications.
  • Define key performance metrics and reporting for tracking product success.
  • Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

What we're looking for:

  • 5+ years’ experience successfully managing data driven products in a hands-on environment with BA/BA in a related field of study
  • Proven player coach with the confidence to bring new ideas and solutions to the team.
  • Ability to summarize complex data and products to drive strategic decision making.
  • Technical aptitude to work with analytics & data
  • Proven ability to push forward on multiple projects simultaneously
  • Entrepreneurial mindset, with a bias toward action and customer focused innovation.  You thrive on challenges and are not deterred by difficult situations. You work proactively rather than reactively.
  • Sense of ownership and ability to proactively identify objectives and steps required to meet the objectives.
  • Highly collaborative with excellent communication skills - able to manage stakeholders up, down, and sideways.

What’s in it for you:

  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / RRSP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces

 Don’t just take our word for it:

  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 9X Washington Post Top Workplace
  • St. Louis Post-Dispatch Best Places to Work


CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.