Business Operations Specialist
Description
Join Team CARFAX as a Business Operations Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day work week continues in Summer 2026!
We are seeking a detailed oriented Business Operations Specialist to provide internal administrative support for our Business Development (BD) accounts (Automotive Manufactures). The role focuses on behind-the-scenes account management and operational support for our CARFAX automotive manufacturer partnerships.
The ideal candidate will serve as a critical link between our Account Team, our Automotive Manufacturer partnerships and our internal Dealer Support teams (Finance, Legal, Marketing) while ensuring seamless account operations and contract compliance.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days per week in our Centreville, VA office subject to change with future business needs.
What you’ll be doing:
- Account Administration: Provide comprehensive administrative support for OEM accounts including contract management, billing coordination, and documentation maintenance.
- Internal Coordination: Serve as liaison between OEM accounts and internal departments (IT, Product, Legal, Finance) to facilitate project execution.
- Contract Support: Assist with contract renewals, amendments, and compliance monitoring for OEM partnerships.
- Reporting & Analytics: Generate regular account performance reports, usage analytics, and operational metrics for internal stakeholders.
- Process Management: Maintain and improve standard operating procedures for OEM account workflows.
- Project Coordination: Support implementation of new OEM integrations and product rollouts.
- Issue Resolution: Collaborate with technical and business teams to resolve account-related issues and ensure minimal service disruption.
- Documentation: Maintain detailed account records, meeting notes, and project status updates in internal systems.
What we’re looking for:
- Bachelor’s degree - Business Administration, Operations, Information Systems, or related field
- 2-4 years of experience in account coordination, operations, or administrative support roles
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint
- Excellent attention to detail and ability to manage multiple priorities
- Strong written and verbal communication skills for internal collaboration
Preferred Qualifications:
- Experience with CRM and project management systems
- Interest in automotive industry
- Knowledge of data integration processes and concepts
- Experience in contract administration or vendor management
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 10X Washington Post Top Workplace
- 9X Washingtonian Great Places to Work
- 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX and S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].