Odawa Casino Resort

Job Description

Job Title:Security Medical Supervisor

Reports To: Director of Security

Department:Executive

Minimum Pay Rate:$21.00 per hour

Job Code:SMEDSU

Pay Grade:SEC6

Date Written:12/03/2008

Revision Date:07/15/2025

Job Summary: Responsible for supervising the work activities of security officers to guard casino property against fire, theft, vandalism, and illegal entry, and safeguards all casino Team Members, guests and assets, and administers security procedures by performing any combination of following duties.  Oversee emergency medical services activities.

Primary Duties and Responsibilities:

• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, creates and adjusts performance standards create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Greet all guests and Team Members in a friendly, open manner.
• Has contact with casino guests providing or receiving information or during confrontational situations.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise. 
• Responsible for the security and safeguarding of Team Members, guests and casino assets.
• Safeguards casino assets by guarding doors, patrolling building, observing pull team, verifying slot fills and jackpots, and other observation of sensitive assets and procedures.
• Ensures casino property is protected from theft, illegal entry, vandalism, etc.
• Ensures that underage guests are not on casino gaming floor and stay in appropriate areas of casino.
• Ensures that security policies and procedures are adhered to.
• Patrols and checks, periodically, internal and outside perimeters of casino.
• Monitors gaming activities for adherence to company policies.
• Notifies Slot Shift Manager, Director of Security, and other management of pertinent security activities.
• Oversees medical equipment and supplies and orders as necessary
• Tracks and Manages all Odawa Casino Resort Medical equipment throughout the facility
• Plans, organizes, directs, coordinates and evaluates the delivery of emergency medical services by Security Officers.
• Ensures that all of the necessary jump bags are properly equipped with supplies to meet first responders’ needs.
• Provides specialized training for CPR, PBTS and Reasonable Suspicion.
• Ensures proper certification of Security Medical Officer, and assists with further training and development as required.
• Assists in the budget process and also bids out the purchasing of any equipment related to medical services provided.
• Assists in the process of PBTS and maintains confidentiality at all times with specific regards to the reading and distribution of information pertaining to the collection and findings of all Team Members.
• Responsible for reviewing/updating and revising all policies and procedures pertaining to Medical First Responders (MFR’s) and ensures compliance with all safety precautions and internal requirements.
• Monitors and records all medical incidents to ensure that the policies and procedures are being followed.
• Implements Security Department policies and procedures established by the Director of Security.
• Reviews all daily reports describing activities and incidents involving security personnel prior to their submission to the Director of Security.
• Informs on-coming security shift of all incidents that occurred during previous shifts.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Maintains the highest level of confidentiality at all times.
• Work at other properties as needed.
• Performs all other duties assigned within the scope of the position.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

System Access: Genetec, Trakka, Synkros, Forms Database and MS Office Suite

Minimum Qualifications:

• Must have a high school diploma or equivalent, and four (4) years security or related experience, and two (2) years of supervisory experience or training.
• Must have valid State of Michigan EMR.
• Must have and maintain first aid and CPR trainer certification.
• Must have a valid driver’s license and be insurable by our carrier.
• Must attend and successfully pass a use of force training curriculum within three (3) months of date of hire.
• Knowledge in gaming policies and procedures and casino operations preferred.
• Advanced verbal and written communication skills.
• Advanced organizational skills and attention to detail.
• Advanced time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Basic computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.
• Must have basic math skills.
• Must read, write and speak English fluently.
• Must pass a pre-employment physical. 

• Must be able to lift and carry significant weight, at times, when performing patient care.

• Local in-town and occasional out-of-town travel will be required.
• Must be flexible with shift and days off with ability to work overtime, weekends, holidays, special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.