Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Senior Market Operations Manager who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Sr. Market Operations Manager in our East Region will report to the Senior Director of Field Operations, this role will be primarily responsible for the Day-to-day oversight of all the in our East Region overseeing 4 Marketing Operation Managers in your region. You will help guide your direct managers to ensure that customer expectations and business operations goals are met to the highest standards and achieve revenue targets. You will also need to help resolve customer issues and incident reports as well as prepare monthly, quarterly, and annual reports of the organization's operations and finances. Candidate can sit in either our Eastern or Central standard Time

Key Responsibilities:

• People-related matters such as hiring, development, assessment, and terminations.
• Identify underperforming assets and create a plan to address deficiencies and bring the property back up to performing levels
• Oversee the financial performance and key operating metrics
• Support of company-wide rollouts
• Annual operating budgeting preparation
• Foster strong relationships with varying internal groups
• Knowledge about surrounding markets and work towards ways to beat the market.
• Embrace innovations, seek out new ideas, and share them within the region and the company.
• You will be successful in this role if you have:
  • Passion for Customer Service
  • Desire to develop people to have them reach their full potential
  • Strong personal values and want to work for a values-based company
  • Enjoy a rapidly changing and high growth environment
  • Want to be held to a high standard and pushed towards excellence

Requirements:

• Minimum of High School Diploma/GED; 2–4-year degree in a technical field from accredited college or university preferred.
• Must have 5+ years of industry (alarm security) and project management experience.
• Must have good written and verbal communication skills, energetic, self-motivated, dependable to work under little or no supervision and demonstrate job stability and eagerness to learn.
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressure.
• Physical requirements:
  • May include climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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