Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle.

Position Details:

Pay: $16/hour

Work Schedules:

• Monday-Friday 10:00am-4:00pm (30-min lunch)

Location: Remote, but must reside within the Dallas- Fort Worth Metroplex

Key Responsibilities:

• Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys.
• Assist with installation and activation processes for new customers.
• Communicate professionally with field agents and internal teams.
• Review and respond to initial installation issues involving field sales.
• Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program.
• Provide support via telephone, QUIQ, and email sales representatives and technicians.
• Verifying new accounts meets company criteria and compliance standards.
• Coordinate with tech support for scheduling installations.
• Conduct verification calls for potential new installations.
• Make outbound survey calls for dealer installations.

Requirements:

• Strong communication skills and ability to give/receive feedback professionally
• Reliable attendance, punctuality, and flexibility to take on additional duties
• Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
• Proficient in computer systems, multitasking, and detail-oriented organization
• Bilingual Spanish/Security Industry experience preferred

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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