Alarm Service Technician III

Service Delivery Nashville, Tennessee


Description

Through our high standards of customer care and protection, Brinks Home ™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America.  

We are currently seeking a motivated and dynamic Alarm Service Technician III.

Our Pillars:  

  • Service Through Purpose – We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most. 
  • Security In Every Detail – We obsess over the details so that our customers can live their lives without thinking about home security. 
  • Always Available – We are committed to meeting the security needs of our customers at every moment. 
  • Relentless Standard of Care – We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances. 
  • Collective Success – By working to bring out the best in each other, we provide our customers with the highest standard of service and protection. 

Once you join the Brinks Home Team, you are part of a company that is relentless in their pursuit of security for life. 

JOB OVERVIEW: 

Performs service, installation, and/or inspection of systems, working independently and with team members. Seeks and accepts guidance from senior personnel, while also providing guidance and support to those less senior. Assists the ISM as necessary. 

RESPONSIBILITIES:  

  • Perform installation and service of low voltage systems in accordance with Brinks Home minimum installation standards, the National Electric Code, manufacturer’s instructions, and Brinks Home Safety Policy 
  • Facilitate the service of complex systems through effective communication, leadership, and organization 
  • Service and repair complex systems 
  • Provide training and support to other technicians 
  • Responsible for customer on-boarding 
  • Operate job related mechanical equipment (bucket truck, scissor lift, trencher, etc. 
  • Communicate work in progress according to currently accepted procedure 
  • Understand and complete all UL, FM, and Mercantile paperwork, as required 
  • Participate in after hours on-call rotation 
  • Enforce job site quality control 
  • Adhere to and maintain a working knowledge of all relevant company policies, manuals, and procedures 
  • Other tasks as assigned by direct supervisor or Senior Leadership 

IDEAL CANDIDATE WILL HAVE: 

  • Must possess a willingness to learn in an ever-changing industry. 
  • Must possess advanced knowledge of low voltage electronic systems. 
  • Must have the ability to work in a high stress environment. 
  • Must have advanced knowledge of Access, Fire, Intrusion, and VST. 
  • Must possess advanced knowledge and understanding of IT and network infrastructure. 
  • Must have knowledge and experience with hand tools and various power tools. 
  • Must possess basic computer skills (Microsoft Word, Excel and Outlook). 
  • Must have an understanding of drawings, blueprints, plans, and job specifications 
  • Must be able to work well with individuals at all levels of the organization, as well as customers. 
  • Must be able to work independently, with little or no supervision while still providing a team-oriented attitude. 
  • Must maintain proper dress code and appearance. 
  • Must possess a valid driver’s license. 
  • Must be willing to travel. 
  • Must pass an extensive background check and drug screening process. 
  • Must be able to obtain NICET II Certification. 
  • Must be able to work under pressure in order to meet strict deadlines.  

Benefit Eligibility after 60 DaysMedical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short and Long term disability, Maternity and Paternity leave, Employee Referral Program, and tuition reimbursement