Alarm Installation Service Technician II or III - Offering $2,500 sign-on bonus!

Service Delivery Altoona, Pennsylvania


Description

Through our high standards of customer care and protection, Brinks Home™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America.

 

We are currently seeking a determined and dynamic Alarm Installation Service Technician II or III to join our Brinks Home Family.

 

Our Pillars: 

  • Service Through Purpose – We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most.
  • Security in Every Detail – We obsess over the details so that our customers can live their lives without thinking about home security.
  • Always Available – We are committed to meeting the security needs of our customers at every moment.
  • Relentless Standard of Care – We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances.
  • Collective Success – By working to bring out the best in each other, we provide our customers with the highest standard of service and protection.
  • Once you join the Brinks Home Team, you are part of a company that is relentless in their pursuit of security for life.

 

JOB OVERVIEW:

Performs service, installation, and/or inspection of systems, working independently and with team members. Seeks and accepts guidance from senior personnel, while also providing guidance and support to those less senior. Assists the ISM as necessary.

RESPONSIBILITIES:

  • Perform installation and service of low voltage systems in accordance with Brinks Home minimum installation standards, the National Electric Code, manufacturer’s instructions, and Brinks Home Safety Policy
  • Facilitate the service of common systems in your area through effective communication, leadership, and organization
  • Service and repair common systems in your area.  Assist more senior personnel in the service of complex systems
  • Provide training and support to less senior technicians
  • Responsible for customer on-boarding
  • Operate job related mechanical equipment (bucket truck, scissor lift, trencher, etc.
  • Communicate work in progress according to currently accepted procedure
  • Understand and complete all UL, FM, and Mercantile paperwork, as required
  • Participate in after hours on-call rotation
  • Adhere to and maintain a working knowledge of all relevant company policies, manuals, and procedures
  • Other tasks as assigned by direct supervisor or Senior Leadership

IDEAL CANDIDATE WILL HAVE:

  • A willingness to learn in an ever-changing industry.
  • Basic knowledge of low voltage electronic systems.
  • Ability to work in a high stress environment and able to work under pressure in order to meet strict deadlines.
  • Knowledge of Access, Fire, Intrusion, and VST.
  • Basic knowledge and understanding of IT and network infrastructure.
  • Experience with hand tools and various power tools.
  • Basic computer skills (Microsoft Word, Excel and Outlook).
  • An understanding of drawings, blueprints, plans, and job specifications
  • Able to work well with individuals at all levels of the organization, as well as customers.
  • Able to work independently, with little or no supervision while still providing a team-oriented attitude.
  • Maintain proper dress code and appearance.
  • Possess a valid driver’s license.
  • Willing to travel.
  • Be able to pass an extensive background check and drug screening process.
  • Able to obtain NICET I Certification.

Benefit eligibility after 60 Days: Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity Leave, Employee Referral Program, and tuition reimbursement.