Sr. Software Engineer (Escalation Engineer)
Job ID 24-060
About the company
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
About the team
Join our Impersonation Protection and Incident Response Engineering team as a Senior escalation Engineer, where you'll play a pivotal role in transforming email security amid escalating cyber threats. In 2022, half of all organizations fell prey to social engineering attacks, underscoring the critical need for advanced, proactive defenses.
Our team leads the charge with AI-driven technologies that analyze attack patterns, detect anomalies, and evolve defenses in real-time. We continuously refine email security by leveraging AI to learn from behavioral patterns, significantly reducing false positives.
When email-borne threats breach traditional defenses and reach user inboxes, rapid and accurate response is crucial to mitigate damage and prevent further spread. Manual response methods are time-consuming and inefficient, allowing threats to escalate. Our team automates these processes, swiftly identifying attack vectors, eliminating malicious emails, and executing tailored remediation actions with automated workflows customized to meet specific needs.
Our tech stack is robust, centering on Python, Java and React, supported by PostgreSQL, DynamoDB, and Redis datastores, orchestrated through Kubernetes on AWS. We harness additional services like Kinesis, SQS, and Lambda to scale our systems effectively.
Join our growing, cross-functional team spanning the US and India, dedicated to developing next-generation solutions that revolutionize email security for billions of mailboxes worldwide. Take the lead in shaping the future of cybersecurity with innovative solutions and proactive defenses.
Responsibilities
- You will lead the charge in identifying, reproducing, and troubleshooting customer issues. For more complex problems requiring longer-term solutions, collaborate with the engineering team to develop a resolution plan. Teamwork is crucial to overcoming these challenges together.
- Recognize escalation patterns and strategize with your manager to prevent future occurrences.
- Gain insights into the product direction and understand customer pain points to contribute feedback on product roadmaps and engineering sprint planning.
Minimum qualifications
1. Bachelor’s degree or equivalent practical experience is a prerequisite.
2. Minimum of 6 years of experience as an escalation/software engineer.
3. At least 3 years of hands-on experience in full-stack development using technologies such as Java, Python, and React.
4. Proficient in troubleshooting issues and outages on AWS cloud platforms.
Preferred qualifications:
- Prior experience with distributed systems preferred.
- Experience in cybersecurity, particularly in email security, is advantageous.
- Deep interest in security and adeptness at responding to real-time threats.
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
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