Sr. Software Engineer (Escalation Engineer)

Engineering Bangalore , Koramangala

Job ID  24-060  

Come Join Our Passionate Team!  At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data, and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.    

 We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an employer that complies with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.    

Envision yourself at Barracuda

We are seeking a passionate and hardworking Escalation Engineer who can join our cross functional Agile team. You will have the opportunity to work on innovative cloud security products that help protect our customers’ sensitive information. You will partner closely with Product and Development teams to understand and implement critical quality standards. Your contributions will help our team quickly deliver reliable and effective products to our customers. You will also liaise with Support and Engineering teams to resolve customer issues, including working directly with our customers to find solutions to critical issues.    

Tech Stack:      

  • Mabl, CircleCI, GitHub, AWS, Docker, Java/Kotlin, Python   

What you will be working on     

  • Troubleshoot and reproduce customer issues, to verify problems and provide feedback to Engineering, Support and Operations teams.
  • Fix bugs/issues in the existing code base.
  • Assist in creating unit/integration tests for the issues found and avoid them in the future.
  • Create entries in our technical support online database to accurately document any incident resolution not found in our knowledge base.
  • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle. 

What you bring to the role     

  • Minimum 5 years' experience as an application support engineer/developer.
  • In-depth experience of cloud-based technology stack with AWS/Azure, Kubernetes, Docker.
  • Log analysis using Elastic Search, Splunk, etc.
  • Intermediate level full stack coding skills using the current stack including Python, Java/Kotlin, ReactJS/AngularJS, Microsoft Graph API
  • JIRA, Bitbucket, GitHub exposure.
  • Strong asynchronous communication skills.
  • Familiar with email and Authentication technologies like SMTP, POP and IMAP, LDAP, MS AD

What you will get from us:      

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.